Service Maintenance Technician II

Position Description Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This role requires strong building trades skills and the ability to work independently to handle a variety of apartment interior, exterior, and site grounds tasks. The Service Technician II is vital to the successful maintenance of the property through excellent customer service focus and a positive, productive relationship with other team members. This position requires five days a week in the office. Responsibilities Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC. Respond and complete all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager. Complete or monitor vendor preventive maintenance task completion for building systems, equipment, and components. Prepare and perform repairs on vacant apartments to be ready for new resident move-ins. Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal. Prepare and make repairs for REAC/HQS inspections and audits. Maintain maintenance shop and inventory to company standards, working with a safety mindset including wearing appropriate PPE. Available for weekend work, on-call rotation, and emergency service call duties. Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I. Knowledge, Skills and Abilities Ability to read, write, understand, and communicate in English; bilingual skills a plus. Basic skills with computers and handheld devices. Knowledge of Federal Fair Housing Laws & Guidelines a plus. Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE). Valid driver’s license and reliable transportation. Strong attention to detail, organizational, time‑management, and problem‑solving skills. Superior customer service skills including the ability to manage difficult customers and/or situations. Physical Demands & Work Environment Occasionally ascends/descends a ladder to service lights and ceiling fans. Frequently moves equipment weighing up to 50 pounds across sites. Constantly works in outdoor weather conditions. Education & Experience High school diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality. Minimum of 3 years of advanced hands‑on repair experience in two or more building trades. REAC/HQS experience preferred. Industry‑trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred. Medical, dental, and vision insurance. 12 paid holidays & tenure‑based PTO accruals. Employer contributions to Health Savings Accounts. Company‑paid life & disability insurance. 403(b) retirement plan with company match. Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA. Hospital & critical illness insurance. Confidential, 24/7 employee assistance program. The Community Builders is an equal opportunity employer. #J-18808-Ljbffr