Service Coordinator

Solar Service Coordinator

At Baker Home Energy we thrive off truly living our values - Do the Right Thing, Exemplify Our Reputation, Win Together, and Embrace Change and Growth.

We've been helping Southern Californians power their homes and live more comfortably since 1938. Today, we provide comprehensive home energy solutions including solar and battery, heating and cooling, roofing, electrical, plumbing and other essential home services. Our continued success is built on the experience and dedication of our people and a shared commitment to quality, service, and doing the job right. We're looking for talented people who want to grow their careers while helping us deliver the trusted service Baker customers have relied on for generations.

The Solar Service Coordinator role is responsible for overseeing residential solar and electrical service requests from both Baker and Non-Baker customers. Key responsibilities include diagnosing customer concerns, collaborating with manufacturers as required, preparing accurate scopes of work for system repairs, and coordinating repair schedules via phone and email communication with homeowners.

Essential Duties And Responsibilities:

• Troubleshoot solar system concerns by phone and email to accurately assesses customer needs.
• Answer the service line and promptly create service cases while attempting to resolve customer issues remotely.
• Maintain and manage daily callback schedules.
• Process required service documentation, including Return Merchandise Authorizations (RMA).
• Determine and manage next repair steps in accordance with established company processes when issues cannot be resolved remotely.
• Discuss electrical needs and customer requests, including EV circuits and service upgrades, as needed.
• Document all relevant information to support the field service team in completing follow-up work.
• Schedule field technicians for service-related work.
• Schedule repairs, including electrical work, for assigned service cases.
• Oversee assigned and open service cases from initiation through resolution.
• Ensure timely and high-quality service delivery.
• Serve as the primary point of contact for homeowners with open service cases.
• Perform additional duties as assigned by management and as operational needs require.
• Support other departments as needed.
• Perform other related duties as assigned.

Compensation Range:

The base pay for this position is between $25.00 to $29.00 per hour.

Experience, Skills, And Education:

• Professional phone etiquette with a confident, friendly voice
• Proven excellent verbal and written communication skills
• Experience in Microsoft Office software products
• Self-motivated with the ability to multitask and work effectively within a fast-paced environment.
• Demonstrated ability to work independently and collaborate well across teams.
• Preferred industry experience in project coordination, project management, or a related role with basic knowledge of Solar PV System components and operation.

Technical Skills:

• Knowledge of residential solar PV systems, inverters, monitoring platforms, and related electrical components
• Strong troubleshooting and root cause analysis skills, including production performance review and warranty/OEM processes
• Experience with service ticketing systems, CRM platforms, and KPI tracking/reporting
• Knowledge of materials intake, work order routing, and service workflow coordination
• Understanding of EV charger installations, electrical codes, safety standards, and regulatory compliance
• Process improvement and operational efficiency optimization

Behavioral Skills:

• Clear and confident communication (verbal and written)
• Customer-focused mindset with the ability to balance business impact and service quality
• Organizational and prioritization skills in a fast-paced environment
• Analytical thinking with data-driven decision-making
• Adaptability in a dynamic, growing service environment
• Collaborative approach across departments
• Continuous improvement mindset

Work Environment:

• Onsite

Physical Demands:

Standard office environment. Individual will frequently be required to stand, walk, sit, talk, and hear. Occasionally may have to lift boxes full of materials for purposes of setup of programs, typically 25 pounds or less.

Benefits:

• Company truck
• Fuel card
• Referral program
• Tuition reimbursement
• Health insurance
• 401(k) matching
• Paid time off
• Paid Sick Time
• Vision insurance
• Dental insurance
• Life insurance

Pay Transparency:

The starting salary for this opportunity range is listed. Other rewards may include annual bonus eligibility, which is based on company and individual performance, short- and long-term incentives, and program-specific awards. Baker provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate's salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

Acknowledgements:

Baker Home Energy is an Equal Opportunity Employer / Disability / Veteran.

We appreciate the interest of all applicants; however, only candidates selected for an interview will be contacted. Official interview communications will come directly from a Baker Home Energy recruiter using an @bakerhomeenergy.com email address; please be cautious of messages from third parties or any other email domain claiming to represent our company.