Resident Service Coordinator

We’re looking for a Resident Services Coordinator to join our team!

We are seeking a compassionate, organized, and detail-oriented Resident Services Coordinator to support our Resident Services team in providing exceptional care and service to our residents. This position plays a key role in coordinating resident care, maintaining accurate health records, overseeing medication management processes, and supporting the daily operations of the Resident Services department.

Position Summary

The Resident Services Coordinator assists the Resident Services Director with monitoring resident health and wellness while ensuring accurate documentation, regulatory compliance, and effective communication among residents, families, healthcare providers, and team members.

Primary responsibilities include:

• Maintaining resident health records and documentation
• Coordinating Personal Care Assistant schedules and daily assignments
• Monitoring self-medication programs and maintaining medication records
• Creating and maintaining resident emergency packets
• Organizing and updating resident charts
• Supporting communication between residents, families, physicians, pharmacies, and community staff

Essential Duties and Responsibilities

• Monitor residents' health status and report significant changes to the Resident Services Director or Executive Director as appropriate.
• Notify physicians, pharmacists, and families regarding changes in resident condition, medication reactions, or significant incidents.
• Maintain accurate, timely, and confidential resident records in accordance with community policies and applicable regulations.
• Update medical records, resident charts, and emergency information.
• Monitor and audit medication administration records for accuracy and compliance.
• Coordinate medication orders with pharmacies and ensure medications are properly stored.
• Monitor self-medication programs and maintain required documentation.
• Follow up on weekly bath schedules, vital signs, weights, blood pressure, and other health monitoring as assigned.
• Review incident reports and assist in implementing interventions to reduce future risks.
• Ensure resident files are complete and contain all required signatures.

Scheduling & Administrative Support

• Schedule Personal Care Assistants and prepare daily assignments.
• Organize and maintain resident charts and emergency packets.
• Maintain inventory of medical and office supplies.
• Ensure medical equipment is maintained in safe working condition.
• Serve as a communication liaison during assigned shifts between staff, physicians, residents, and families.
• Assist with departmental administrative tasks as assigned.

Team Collaboration

• Support the community's mission, vision, and values through positive leadership and communication.
• Foster professional relationships with residents, families, physicians, pharmacies, vendors, and fellow team members.
• Demonstrate flexibility by assisting other departments and covering resident services shifts when needed.
• Attend required meetings and in-service training.
• Report concerns, incidents, and operational issues promptly to supervisors.
• Perform additional duties as assigned.

Professional Responsibilities

• Maintain resident confidentiality in accordance with HIPAA regulations.
• Respect and uphold Residents' Rights at all times.
• Promote a positive, respectful, and team-oriented work environment.
• Demonstrate professionalism, compassion, and excellent customer service.
• Accept constructive feedback and use it to improve performance.
• Follow all company policies, procedures, and safety standards.
• Immediately report any suspected abuse, neglect, exploitation, or misappropriation of resident property in accordance with company policy and state regulations.
• Adhere to infection control and standard precaution procedures.

Qualifications Required:

• High school diploma or equivalent.
• Certified Nursing Assistant (CNA) certification.
• Current First Aid and CPR certification.
• Previous experience in an assisted living community, memory care, or skilled nursing facility.
• Valid driver's license, reliable transportation, and automobile insurance as required by law.
• Ability to read, write, speak, and understand English fluently.
• Strong organizational, communication, and documentation skills.
• Proficiency with electronic health records and basic computer applications is preferred.

Physical Requirements

The physical demands described are representative of those required to successfully perform the essential functions of this position.

The employee must be able to:

• Stand, walk, bend, stoop, and reach frequently throughout the workday.
• Lift up to 20 pounds and push up to 40 pounds safely, using appropriate lifting techniques and equipment.
• Maintain mental alertness, attention to detail, and sound judgment.
• Effectively communicate with residents, families, staff, and healthcare professionals.
• Possess close vision, depth perception, and the ability to adjust focus.
• Respond quickly and appropriately during emergency situations.
• Move throughout the community to assist residents and staff as needed.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Working Conditions

• Must be available to work scheduled shifts, including evenings, weekends, holidays, and overtime as needed.
• Work is performed in a residential healthcare environment with moderate to occasionally high noise levels.
• May be exposed to infectious diseases, bodily fluids, and other healthcare-related hazards while following standard safety and infection control procedures.

EEOC Statement:

The above statements are intended to be a general description. The omission of a specific duty does not exclude it from the position if work is similar, related or logically assigned. Moreover, the description is subject to change as the needs of the employer or position change.

We are a drug-free workplace, and all employees will undergo background and drug screenings to ensure a safe, reliable, and productive work environment. These checks help us maintain the integrity of our team and ensure that all employees can perform their duties safely and effectively.

We are an Equal Employment Opportunity Employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment, without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law. As an Equal Employment Opportunity Employer, we comply with the Americans with Disabilities Act (ADA) to make reasonable accommodation to qualified individuals. Qualified individuals are encouraged to discuss potential accommodations with the employer.