Aging Services Specialist

Salary: $67,736.00 - $102,905.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-50290-41010
Department: Department of Aging
Division: AN Qlty Cmplnc Div
Opening Date: 05/26/2026
Closing Date: 6/9/2026 11:59 PM Eastern
Job Code: 41010
Position Number: 00127828
Union: Non-Union
Bargaining Unit: F3
Pay Group: ST08
Bureau / Division Code: 00105015
Bureau / Division: Bureau of Quality Assurance - Quality and Compliance Division
Worksite Address: 555 Walnut Street, 5th Floor
City: Harrisburg, Pennsylvania
Zip Code: 17101
Contact Name: Tetyana Osenyak
Contact Email: View email address on click.appcast.io


THE POSITION


Are you searching for a meaningful career that gives you a chance to support the well-being of older adults across the Commonwealth? The Pennsylvania Department of Aging is looking for an Aging Services Specialist to join the Bureau of Quality Assurance. This position gives you the opportunity to further your expertise while helping ensure that community programs meet important standards. Your work will support fairness, safety, and strong service delivery. Step into a role where your dedication truly makes a difference!
DESCRIPTION OF WORK
As an Aging Services Specialist, your work is focused on reviewing documentation and assessing compliance to help ensure that services for older adults meet required standards. As an Aging Services Specialist, you will perform the following duties:

• Program Knowledge: Maintain understanding of regulations, policies, and procedures for Area Agency on Aging (AAA) Programs
• Record Evaluation: Review consumer files and assess compliance using designated software systems
• Team Coordination: Collaborate with colleagues to reach agreement on review findings and decisions
• Review Management: Lead assigned evaluations by organizing schedules, documenting results, and communicating outcomes
• Performance Review: Examine improvement plans and assist agencies with recommendations based on findings
• Report Preparation: Prepare written summaries to share review results with staff and agency partners

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our


Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.


Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*


Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01


AAA - The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02


How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

03


If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04


How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 60 credits or more
• 30 but less than 60 credits
• Less than 30 credits
• None

05


You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.


If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

06



WORK BEHAVIOR 1 - INTERPRET STANDARDS, POLICIES, AND PROCEDURES

Collects and analyzes information required for the interpretation and application of human services program standards, policies, and procedures to ensure conformity with federal regulations and departmental policy, procedures, and objectives. Makes recommendations to implement changes to program standards, policies, or procedures.


Levels of Performance

Select the Level of Performance that best describes your claim.

• a. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives AND making recommendations to implement changes to standards, policies, or procedures.
• b. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to HUMAN SERVICES PROGRAMS to ensure conformity with federal regulations and departmental policy, procedures, and objectives.
• c. I have experience collecting and analyzing information required for the interpretation and application of standards, policies, and procedures related to programs or services OTHER THAN HUMAN SERVICES to ensure conformity with federal regulations and departmental policy, procedures, and objectives.
• d. I have successfully completed college-level coursework related to research methods, investigations, or data analysis.
• e. I have NO experience or education related to this work behavior.

07


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The duties you performed related collecting and analyzing information
3. The duties you performed related to interpreting policies and procedures for conformance
4. Your experience making recommendations to implement changes

08


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

09



WORK BEHAVIOR 2 - PROVIDE TECHNICAL ASSISTANCE

Provides technical assistance to groups or individuals administering human services programs. Support includes offering expert advice and recommendations to address specific challenges or problems and providing strategic direction. Provides information to the public to increase awareness of programs and services.


Levels of Performance Select the Level of Performance that best describes your claim.

• a. I have experience providing technical assistance to groups or individuals administering human services programs AND providing information to the public to increase awareness of programs and services.
• b. I have experience providing technical assistance to groups or individuals administering programs OTHER THAN human services AND providing information to the public to increase awareness of programs and services.
• c. I have experience providing information to the public regarding programs and services.
• d. I have successfully completed college-level coursework related to public relations, technical assistance, or communication.
• e. I have NO experience or education related to this work behavior.

10


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The duties you performed related to providing technical assistance
3. To whom you provided technical assistance
4. The topic(s) of the technical assistance you provided

11


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

12



WORK BEHAVIOR 3 - MONITOR AND EVALUATE PROGRAMS

Monitors human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring funding sources for proper usage of funds. Identifies areas of improvement. Makes recommendations for revisions to program planning and delivery.


. Levels of Performance

Select the Level of Performance that best describes your claim.

• a. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds; identifying areas of improvement; AND making recommendations for revisions to program planning and delivery.
• b. I have experience monitoring human services program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement.
• c. I have experience monitoring program delivery for compliance with applicable policies, procedures, and regulations including monitoring for proper usage of funds AND identifying areas of improvement. These programs were OTHER THAN human services.
• d. I have successfully completed college-level coursework related to program evaluation, auditing, or quality assurance.
• e. I have NO experience or education related to this work behavior.

13


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The duties you performed related to monitoring programs for compliance and proper usage of funds
3. Your experience making recommendations for revisions
4. The type of programs that you monitored

14


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

15



WORK BEHAVIOR 4 - DEVELOP AND DELIVER TRAINING

Develops and delivers human services program training for staff and providers of programs.


Levels of Performance

Select the Level of Performance that best describes your claim.

• a. I have experience DEVELOPING AND DELIVERING human services program training for staff or providers.
• b. I have experience DELIVERING human services program training for staff or providers. SOMEONE ELSE developed the training.
• c. I have experience DEVELOPING OR DELIVERING training on topics OTHER THAN human services programs.
• d. I have successfully completed college-level coursework related to adult learning or training.
• e. I have NO experience or education related to this work behavior.

16


In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The duties you performed related to developing or delivering training
3. The topic(s) of the training you developed or implemented

17


If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.

1. College/University
2. Course Title
3. Credits/Clock Hours

Required Question