Sales and Service Associate

FULL-TIME Part-time LOCATION: 500 N Atlantic Blvd Suite A-102-1 Monterey Park CA 91754 About Us For over 40 years, 24 Hour Fitness has been a leader in the industry, driven by our mission to help our community live healthier and happier through the transformative power of fitness. With clubs nationwide, we create inclusive, welcoming spaces equipped with premium strength and cardio equipment, studio classes, and innovative digital tools. Our impact goes beyond the gym--we support our members' total well-being through coaching, connection, and community. Join us and be part of a team that's changing lives every day! Job Summary This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience. Essential Duties & Responsibilities Develop first‑name relationships with members, answer questions, resolve concerns, and connect members and guests with appropriate resources. Help keep the gym clean, well‑maintained, and safe for members and guests. Deliver an outstanding sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive environment, inspiring them to take the next steps toward their fitness goals. Support an exceptional new member onboarding experience; as the first face members see, your friendly greeting and prompt attention impact their sense of belonging. Qualifications Demonstrate authenticity, sincerity, and open‑mindedness; you show up as yourself and act with integrity. Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth. Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude. Embrace challenges and view setbacks as opportunities to learn and grow. Possess a strong service mentality and a desire to deliver exceptional member experiences. Minimum of 1 year of experience in retail or fitness sales. CPR and AED certification required within 60 days of employment. Availability Full-time, with flexible availability across weekdays, weekends, and holidays to best serve our member community. Travel Requirement Minimum travel may be required for training purposes and lead generation. Variable Compensation Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions. Benefits We offer comprehensive benefits to help our team members do just that. Benefits include paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have various Employee Resource Groups that you can join for community events both in-person and virtually. Disclaimer DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary. Compensation Summary All employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan. Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above). Actual offer may vary from posted hiring range based on location, work experience, and/or education. Pay Range: $16.90 - $16.90 #J-18808-Ljbffr 24 Hour Fitness