IT Client Specialist

Job Description

Job Description

Wego Chemical Group is a global distributor and sourcing partner of chemicals and ingredients. We are an established player in the global specialty chemical markets, providing end-use manufacturers across industries in North America, LATAM, & EMEA with end-to-end supply chain solutions from across the globe. Our team has been operating for over 45 years, serving customers in over 25 countries, with 200+ professionals in 9 offices strategically located across 4 continents. Proudly family-owned and operated, Wego is led by two generations of leadership who bring passion, vision, and a long-term commitment to our partners' success. 

Job Summary

The IT Client Specialist is responsible for providing end-user support and maintaining Wego's global technology environment. This role serves as a primary technical resource for employees worldwide, supporting user lifecycle management, endpoint administration, and troubleshooting hardware, software, network, and cloud-based services.

Responsibilities

• Provide technical support to employees across global offices through ticketing systems, remote support tools, Microsoft Teams, phone, and email.
• Manage employee onboarding, offboarding, transfers, and access changes.
• Administer user identities, groups, and permissions within Microsoft Entra ID, Okta, and other business applications.
• Deploy, configure, and maintain Windows and mobile devices using Microsoft Intune.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Support Microsoft 365 services including Exchange Online, Teams, OneDrive, SharePoint, and related applications.
• Assist with software deployments, upgrades, patch management, and lifecycle management activities.
• Maintain accurate asset inventory and device records.
• Create documentation for troubleshooting steps, support procedures, and training materials.
• Escalate complex issues appropriately and collaborate with internal teams and external vendors for resolution.
• Support conference rooms, printers, and office technology in regional locations as needed.
• Assist with IT projects and continuous improvement initiatives.

Key Qualifications

• Bachelor's degree in computer science, information technology, or related field.
• 4+ years working in an IT support, IT analyst, or systems support role.
• Experience supporting users in a Microsoft 365 cloud environment.
• Strong troubleshooting skills across Windows operating systems, Microsoft applications, hardware, networking, and peripherals.
• Familiar with configuring and maintaining accounts in Microsoft Entra ID and Okta.
• Knowledge of remote support and Remote Monitoring and Management (RMM) tools.
• Excellent customer service, communication, and organizational skills.
• Experience supporting a global or multi-site organization.
• Ability to manage multiple priorities in a fast-paced environment.