Concierge

Job Objective(s)

To provide a courteous and efficient reception service to residents, staff and visitors at the facility. To serve as central communication center during emergencies. To undertake appropriate administrative duties as delegated with approval from supervisor.

Job Responsibilities and Duties

• Deal professionally and courteously on the phone and in person with residents, visitors, staff, and all others. To maintain confidentiality and sensitivity.
• Be conscious of our tenants' safety by monitoring the appropriate safety systems and/or emergency response system. Monitor resident, visitor, and staff activity in the reception and lobby areas.
• Ensure that staff respond in a timely manner to any situation that arises.
• Accurately take messages and pass them on to the relevant person in a timely manner. To ensure that urgent matters are addressed to the relevant staff quickly and accurately.
• Ensure security procedures are adhered to in maintaining keys and pagers staff, and in monitoring the security camera system.
• Must be knowledgeable of the services provided at the facility and be able to advise individuals who are making inquiries.
• Respond to emergencies including Fire, Weather (Severe & Snowstorms), Power outages, Resident Elopement, 911 Calls following facility procedures.
• Complete miscellaneous duties as assigned in time frame designated. These duties include, but are not limited to, copying, filing, typing, posting and/or distributing flyers, packing brochures, mailing marketing or other materials, updating the marketing database, maintaining office supplies, following a daily to-do list, and attending staff meetings.
• Adhere to all GLMC policies and procedures.

Qualifications

• Minimum 1 year receptionist experience with multiline phone system preferred
• Strong Customer Service Skills
• Strong Communication Skills
• Strong Problem Solving and Judgment Skills
• Ability to relate to aging population
• Computer skills with basic knowledge of Microsoft Office and Excel applications.
• Pleasant phone manners with effective verbal and listening communication skills.
• Able to read, write, spell, do basic math, speak and understand English.

Physical Requirements (based on essential responsibilities)

Must be able to frequently perform tasks such as, but not limited to, those listed below:

• Sit, stand repeatedly during shift to respond to customers, phones, alarms and doors, etc.
• Sits for prolonged periods of time
• See objects within 10 feet to monitor work areas, computer monitors and security cameras.

Must be able to continuously perform tasks such as, but not limited to, those listed below:

• Move, push, pull and/or lift objects weighing 10 to 20 pounds.
• Use hands and arms for simple grasping, pushing and pulling drawers, wheeled office chair, manipulation of computer keyboard.
• Perform tasks requiring actions of muscles or groups of muscles to walk, stoop, bend, lift, and carry objects
• Walk and/or sit for prolonged periods of time
• Speak clearly and make self-understood in face-to-face interactions and over the phone and paging systems.
• See objects closely to read directions, instructions, computer screen etc.
• Hear normal sounds and voices with some background noise to receive verbal instructions, answer telephones, communicate with others, etc.

Environment

Works indoors in climate-controlled environment majority of time.

Working Hours

***This is an on call position.

On call position hours will vary depending on the need of current staff looking to have their shift covered. This could be Monday through Friday 8a-330p or 330p-8p as well as Saturday/Sunday anywhere from 8a-8p.

General Notes

• This job description is not intended to be all-inclusive; additional details will be specified by the supervisor. The employee will also perform other reasonable business duties as assigned by the supervisor.
• Management reserves the right to change job responsibilities, duties and hours as needs prevail.

Great Lakes Management Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract. GLM is an EO Employer/Vets/Disabled.