Field Service Engineer II - Medical Lasers (Las Vegas)

Field Service Engineer II (Medical Equipment) - Las Vegas, NV Work mode: Field Based Onsite Location(s): Las Vegas, NV, US, 89101 Additional Location(s): N/A About the role: As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands‑on, field‑based role that requires strong technical expertise and the ability to solve problems independently. This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high‑quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific’s MedSurg Division , encompassing products such as the Lumenis Holmium and CO₂ Laser Systems, as well as the GreenLight XPS Laser Systems. Collaboration with cross‑functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs. The selected candidate will be based in or near Las Vegas, NV, managing their assigned territory and providing coverage to the Western Region as needed. Your responsibilities will include: Provide on‑site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting Deliver technical support for field escalations, customer concerns, and warranty inquiries Manage routine and emergency service requests within your assigned territory Accurately document service events, complaint information, and system updates using internal tools Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements Participate in projects, event support, or cross‑functional tasks as required by the business unit Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities Required qualifications: An Associate’s degree in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR a combination of education and experience, including equivalent military or field service experience, may be considered in lieu of a degree Minimum of 1 year in a role requiring travel to customer or field/remote sites Strong understanding of electronic systems, including analog and digital circuitry Proficiency in troubleshooting and servicing complex technical or medical equipment Excellent verbal and written communication skills with a customer‑first mindset Ability to travel approximately 75% of the time to service customers, sometimes on short notice Ability to work independently and handle multiple priorities with minimal supervision Valid driver’s license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements Preferred qualifications: Prior technical field service, biomedical, or military technical MOS experience Experience in hospital or ambulatory surgery environments Business unit‑specific experience: Laser Systems: Familiarity with lasers, optics, and safety regulations Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering Strong proficiency with business systems and Microsoft Office Suite Benefits and Compensation: Minimum Salary: $55,432 | Maximum Salary: $94,224. Compensation may include variable components such as overtime, shift differential, and annual bonus targets, depending on role and eligibility. Candidates may be required to provide proof of COVID‑19 vaccination status and may be subject to prohibited substance testing as a safety‑sensitive position. Boston Scientific transforms lives through innovative medical technologies. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. #J-18808-Ljbffr Boston Scientific Gruppe