Customer Service Representative I

Job Title: Customer Service Representative I Location: Jacksonville, FL, USA 32209 Duration: 4 Months Schedule: Monday through Friday 8:00 AM - 5:00 PM (1-hour unpaid lunch) Interview: In-person interview required Dress Code Jeans are permitted provided they have no rips, tears, or holes. Blouses, polos, and business-casual attire are acceptable. Open-toed shoes are permitted in the office. Closed-toe shoes are required when entering the warehouse. No flip-flops. Key Responsibilities Order Processing & Data Entry Enter and manage export orders within the AS400 system (training provided). Verify product availability and allocations. Coordinate order fulfillment with internal departments. Monitor customer orders to ensure deadlines and cut-off times are met. Customer Service & Communication Respond promptly to customer inquiries via phone and email. Provide invoice copies and order status updates. Handle customer concerns, delivery questions, routing inquiries, and key pick-up requests. Maintain regular communication with customers, Account Executives, Market Managers, and internal departments. Export Documentation & Compliance Prepare and request required export certifications and documentation. Ensure compliance with country-specific export requirements and government regulations. Maintain accurate records related to export transactions.Logistics Coordination Logistics Coordination Partner with logistics teams to schedule and track shipments. Assist with shipment processing, invoicing, and follow-up activities. Support the entire order lifecycle from order entry through shipment and billing Qualifications Required High school diploma or equivalent. 0-3 years of customer service, sales support, administrative, or related experience. Strong telephone, email, and interpersonal communication skills. Proficiency in Microsoft Office applications. Ability to work in a fast-paced environment. Ability to sit and work at a computer for extended periods. Top 3 Success Factors Organized Strong attention to detail Focused and able to manage multiple priorities Preferred Skills Data entry experience. Experience supporting customers in a professional office environment. Ability to prioritize tasks and meet deadlines. Strong problem-solving and follow-up skills. #J-18808-Ljbffr