Customer Service Representative (Service BDC)

Customer Service RepresentativeBeaver Chevrolet is seeking motivated, organized, and customer-focused Customer Service Representatives to join our Service Business Development Center (BDC) team. In this role, you'll be the first point of contact for many of our service customers — scheduling appointments, answering inbound calls, following up on service inquiries, and delivering the kind of "Wow-Ya!" experience that sets us apart.Responsibilities:Answer inbound calls for service inquiries and appointment schedulingMake outbound calls to follow up on missed appointments, declined services, and routine maintenance remindersAccurately schedule service appointments using dealership softwareMaintain communication with service advisors and customers to ensure a seamless experienceRespond to online service inquiries and manage appointment requests via text/email platformsTrack and log customer interactions in the CRM systemAssist with customer satisfaction follow-ups after service visitsDeliver friendly, helpful, and professional service in every interactionQualifications:Ability to pass a pre-employment background checkPrevious experience in a call center, BDC, or dealership service environment preferredStrong phone etiquette and verbal communication skillsExcellent organizational skills and attention to detailComfortable working with CRM software and multitasking in a fast-paced environmentPositive, customer-first attitude with a professional demeanorReliable, punctual, and goal-orientedWhat We Offer:Highly competitive pay, including bonus and performance-based incentivesClimate-controlled shop with state-of-the-art equipmentMedical, Dental, Life, Disability insuranceFlexible Spending Plan401(k) retirement planPaid VacationPaid Birthday OffEmployee purchase and service discountFamily-oriented and friendly work environmentTenured leadership and management team, with a focus on career developmentFlexible schedulesTeam outingsWho We Are:At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market; creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside of us.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.