Inside Channel Account Manager

Summary
Drive business through ESET's channel partners and distributors with support from senior colleagues/manager. Focus on partnership, profiling and cross sell/upsell. This includes building and managing a qualified pipeline of channel partners within a defined geographic territory/ accounts split. Working with external Channel Account Managers and SE.

Job description

FUNCTIONAL RESPONSIBILITIES AND DUTIES

• Engage with your partners virtually (phone and video-call), driving activities and acquisition by supporting their day to day operational requirement Build a collaborative business relationship with your Partner accounts and their customers. Understand and get to know the key decision makers within each organization to positively influence as required.
• Primarily deal with volume partners.
• Perform profiling of partners, base on manual and with guidance, on daily bases with aim to identify partners with potential and pass them to CAMs
• Create the pipeline with your accounts with focus on existing business and upsell with guidance from senior team members.
• Be able to accurately forecast revenue on a weekly and monthly basis.
• Keep up with ESET's product range (sales and basic technical level) and respond to queries and outline the benefits when necessary to your Channel Partners. Counter any competitive claims.
• Keep reseller and customer company information and all activities up-to-date in CRM system.
• Assist resellers in operation tasks to process Deal registration and Orders.
• Achieve monthly and annual revenue and KPIs targets.
• Carry out other work according to the instructions of a managing employee in accordance with the activity of the department and the company.

REQUIREMENTS
Education:

• Bachelor's degree in Cybersecurity, IT, or a related field preferred or equivalent experience
• 2-5 years of experience in an inside sales role, preferably within cybersecurity
• Experience working with SaaS solutions is a must
• Strong attention to detail and self-motivated
• Excellent follow-up and communication skills

Experience:
• Years of work experience: 2

Knowledge:
• Basic Knowledge of Microsoft Excel and Word
• Knowledge of Outlook

Language:
• English - B2

Communication:
• N/A

Managerial skills:
• N/A

Personal characteristics:
• N/A

Benefits
Health & well-being

• Cigna Medical Plan
• Cigna Dental Plan
• EyeMed Vision Plan
• Reliance Standard Life Insurance
• Reliance Standard Long Term Disability Plan
• HealthJoy Employee Assistance Program
• Cigna Supplemental Insurance
• Lifestyle Spending Account
• Bi-Weekly Mediation Series
• On-site Gym and shower facilities

Family

• Volunteer Day off
• Paid Time off
• Tuition Reimbursement
• Birthing Parent Match
• Pet Insurance

Office

• Recreational Zone
• Coffee & Snacks
• Parking Benefit

Other

• Benefit Hub - Discounts on travel, cars, electronics, etc...
• 401(k) retirement savings
• ESET's Charitable Contributions Program
• Referral Program

Primary location
San Diego

Additional locations

Time type
Full time