Operations Manager

Job Description

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly ranked in the top 5 out of 2000+ teams across the country. With 34 territories across Florida, Indiana, Illinois, and Michigan, we service customers from Miami to Indianapolis, Ft Wayne, Chicago, Metro Detroit, and Saginaw/Bay City. Family owned and operated by the Miller Family, when you join our team, you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within, and we prioritize training and certifications for our teammates.

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Team as a new Operations Manager overseeing our Mitigation and Cleaning Divisions. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® team member, you will receive a competitive pay rate, with opportunity to learn and grow.

Primary Responsibilities

• Customer and Client Satisfaction
  • Oversee and ensure customer and client satisfaction.
• Division Management
  • Monitor volume of work.
  • Develop departmental budgets for General Manager or Owner approval.
  • Assist in finding and vetting new team members.
  • Manage all aspects of the construction, cleaning, and mitigation departments.
• Operations Management
  • Manage daily operations of the construction, cleaning, and mitigation divisions.
  • Validate potential leads.
  • Assign leads/projects to project managers.
  • Ensure all departments follow proper work processes.
  • Review and evaluate estimates created by project managers.
  • Perform tasks within the project management process to assist all departments as needed (i.e. high volume, large project, etc.).
  • Ensure safety protocols and trainings are kept up to date and being enforced both in the warehouse and in the field.
  • Ensure equipment and vehicle maintenance is kept up to date.
  • Oversee consumable inventories and generate order lists for General Manager’s review and approval.
• Communication Management
  • Conduct weekly Work-in-Progress meetings with all project managers.
  • Ensure two-way communication with the between divisions.
• Team Management
  • Manage individual team members who work together to process all projects.
  • Train team members.
  • Conduct periodic performance reviews with individual team members.
  • Ensure employee compliance with all Company policies.
• General
  • Be familiar with and able to execute all roles and responsibilities of the Project Coordinators and all Project Managers.

Necessary Experience and Skill Set

• Previous insurance restoration management experience.
• Excellent organizational and leadership skills.
• Ability to meet established production goals and maintain profitability.
• Effective written and oral communication.
• Formal Education/Training
• High school diploma/GED
• IICRC Certifications a plus

Physical and Work Environment Requirements

• Walking and/or standing throughout the day. Frequent driving and sitting. Occasionally climbing ladders. The employee is occasionally exposed to extreme conditions such as heat. The noise level in the work environment and jobsites can be loud.
• Normal Working Hours, Additional Working Hours, and Travel Requirements
• This is a full-time position, working 8:00 a.m.–5:00 p.m., Monday–Friday, 40 hours per week. This position frequently requires long hours, working on-call, and weekend work. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Benefits Offered:

• Medical, Vision, Dental, 401K match.
• Employment Type: Full-Time
• Paid Time Off
• Paid Holidays (after 90 days)
• Paid Career Training and Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. This franchise has been family owned and operated since 1996 and continues in the family with over 150 teammates in the Fort Wayne, Detroit and Saginaw areas. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.