CALL CENTER SERVICES REPRESENTATIVE I

Call Center Services Representative I - 60025744

The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The typical duties include answering general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. Processes a variety of eligibility related work activities within designated time frames. Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. Assists customers with referrals to other agencies and community resources.

Salary: $35,397.96 annually/$1,361.46 bi-weekly

The full-time work schedule is 40 hours per week, 8:00 am – 5:00 pm EST, Monday through Friday.

Minimum Qualifications: Must be a current DCF Employee AND At least six (6) months working as a Call Center Services Representative I -OPS team member AND Two years of experience in clerical activities or public contact experience AND Must have the ability to attend an 8 –12 week mandatory paid training course.

Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: No state income tax for residents of Florida. Annual and Sick Leave benefits. Nine paid holidays and one Personal Holiday each year. State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. Retirement plan options, including employer contribution. Flexible Spending Accounts. Tuition waivers. And more!

Location: Tampa, FL, US, 33612