Insurance Customer Service Specialist

Job Full Description

Insurance Follow-Up Representative - Medical Billing & Claims Specialist


Tampa FL, 33618


Job Type: Full-Time | On-site


Monday-Friday 7:30am-4:30pm


Pay: $18-$21/hr | Based on experience

Join a growing healthcare team as an Insurance Follow-Up Representative (also known as an Insurance Customer Service Specialist ) and play a vital role in resolving medical billing issues, securing insurance payments, and supporting patients with account inquiries. This position is ideal for professionals with experience in medical billing , insurance claims follow-up , and healthcare customer service .

Key Responsibilities

• Review outstanding patient account balances and determine appropriate follow-up actions
• Contact insurance carriers and/or patients to verify eligibility and payment status
• Analyze Explanation of Benefits (EOBs) to understand denials, coverage, and billing modifications
• Submit appeals for denied claims and track resolution progress
• Request billing adjustments in accordance with federal, state, and contractual guidelines
• Update insurance information and resolve discrepancies
• Answer inbound calls from patients and insurance companies professionally and accurately
• Assist with Accounts Receivable (AR) projects and support training of new hires
• Perform other duties as assigned in alignment with updated procedures

Qualifications

• High school diploma or equivalent required
• Minimum 3 years of experience in a medical business office, billing, or insurance follow-up
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and general computer systems
• Strong understanding of medical billing processes, insurance coverage, and EOBs
• Excellent phone etiquette and customer service skills
• Ability to work independently and collaboratively in a fast-paced environment
• Certification as a Procedural Coder is a plus but not required

Physical & Work Environment

• Office-based role in a call center or medical billing environment
• Requires sitting, bending, stretching, and occasional lifting up to 30 lbs
• Manual dexterity to operate phones, computers, copiers, and fax machines
• Extended computer use with repetitive motion may be required
• Frequent interaction with management, staff, and vendors

Top Skills for Success

• Medical billing and insurance claims resolution
• Denial management and appeals processing
• Patient communication and customer service
• Data entry and spreadsheet management
• HIPAA compliance and PHI handling
• Problem-solving and multitasking in a dynamic setting

Apply today to join a mission-driven team focused on delivering accurate, timely, and compassionate support to patients and providers. This is your opportunity to make a meaningful impact in healthcare operations while growing your career in medical billing and insurance follow-up.


#3379NW

Tampa (Northwest), FL
3379
5011 W Hillsborough Ave
Suite C
Tampa, FL 33634