Senior SharePoint Support Analyst

Virtual Vocations Inc

Supporting a high volume of enterprise-wide inquiries, the full-time Senior SharePoint Support Analyst will provide customer service and end-user support for SharePoint Online and Microsoft 365 within the VA environment, focusing on user training, issue resolution, and best practice adoption remotely. Key responsibilities Provide enterprise-wide support for SharePoint Online and Microsoft 365 users, addressing high-volume technical inquiries Deliver exceptional customer support focused on issue resolution and a positive end-user experience Create and maintain knowledge articles, user guides, and support documentation while training end users on best practices Required qualifications Five (5)+ years of experience in systems analysis, application support, SharePoint administration, or enterprise SaaS support Strong experience supporting SharePoint Online / Microsoft 365 environments Proficiency with ServiceNow or comparable ITSM/ticketing systems Demonstrated strength in customer service and user support Ability to develop user-friendly documentation and training materials

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Vacancy posted 17 hours ago

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