Sr Executive Support Analyst (White-Glove IT)(Strategy & Planning

Senior Executive Support Analyst (White-Glove IT) Location: New York, NY (Hudson Yards) Pay Rate: $63.00 - $73.00 per hour (W2 Only) Duration: 24 Months (Long-term with conversion potential) Schedule: 100% On-site, 5 days per week (Shift range: 7:00 AM – 6:00 PM) Role Overview Join a high-visibility technology operations team entrusted with providing specialized, "white-glove" support to the C-suite and Managing Directors of a premier global financial institution. This is not a typical desktop support role; it is a strategic position for a polished IT professional who balances elite technical troubleshooting with the executive presence required to support senior banking leaders. You will go beyond "reacting" to tickets. You will lead initiatives to standardize support workflows, improve escalation paths, and leverage data and AI tools (like Microsoft Copilot) to modernize the executive technology experience. Key Responsibilities Executive Presence: Provide end-to-end, discreet technology support for C-suite leaders, Board members, and high-visibility leadership teams. Infrastructure Support: Troubleshoot and triage complex issues across Windows, macOS, iOS/Android, and high-end AV/Video Conferencing suites (Zoom, Teams Rooms). Process Engineering: Lead efforts to re-engineer support workflows, reduce repeat incidents, and enforce escalation policies to ensure zero disruption for VIPs. Technical Operations: Review and approve release change documents, execute production deployments (scripting/job processing), and act as an SME for research issues escalated from the Help Desk. Modernization: Participate in cutting-edge projects involving AI integration and data-driven service delivery to proactively resolve issues before they impact productivity. Incident Leadership: Manage "War Room" scenarios for executive incidents with extreme urgency, professionalism, and clear communication. Required Skills & Experience Experience: 4+ years in Technology Operations with at least 2 years of dedicated experience supporting C-suite/VIP stakeholders. Executive Support: Proven track record in a "white-glove" environment where discretion, confidentiality, and high-pressure problem solving are paramount. Technical Stack: Expertise in Microsoft 365 Suite (Outlook, Teams, SharePoint, etc.). Proficiency in Windows/macOS and mobile device management ( Intune/SCCM ). Solid understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN). Process Mindset: Experience standardizing support workflows and driving "Continual Service Improvement" (CSI). Flexibility: Must be able to work 5 days per week on-site in NYC and remain flexible for after-hours needs or executive event support. Desired Qualifications Industry: Experience within a large, regulated financial services environment. Innovation: Interest in/exposure to AI tools (Microsoft Copilot) and a data-driven mindset for improving service delivery. Soft Skills: Confident, articulate, and "coachable" with a collaborative, team-first approach. Position Requirements Strictly W2 Only: No C2C, 1099, or W2 referrals. On-site: 5 days per week in the NYC office. Visa: Candidates must be authorized to work for any employer in the U.S. without current or future sponsorship. Benefits after Waiting Period Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law. #J-18808-Ljbffr ManpowerGroup