IT Support Specialist

About Us:

Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority-owned, CVE-verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S. government agencies and organizations.

About the Position:

TJFACT is seeking a proactive and solutions-oriented IT Support Specialist to manage and evolve our internal technology infrastructure by supporting our corporate office in downtown Atlanta, GA .

This hybrid role will serve as our primary IT resource, replacing outsourced services and overseeing end-to-end support, systems administration, integrations, workflow automation, and ongoing optimization of our technology stack. The ideal candidate is highly organized, technically strong, and comfortable operating independently while supporting a fast-paced professional services environment.

KEY RESPONSIBILITIES:

IT Operations & Support

• Provide day-to-day technical support for employees (hardware, software, networking, MFA, access issues, etc.)
• Manage employee onboarding and offboarding:
  
  • Account creation (Microsoft 365, SharePoint, Costpoint, etc.)
  • Device setup, configuration, and deployment
  • Access removal and equipment reassignment
• Maintain inventory of devices, licenses, and IT assets
• Conduct periodic cost audits of IT products, subscriptions, and services
• Manage and maintain the company website, performing updates and coordinating technical changes as needed

Systems Administration & Configuration

• Administer Microsoft 365 (Admin Center, Exchange, Teams, SharePoint)
• Configure and maintain SharePoint sites, automations, and interdepartmental workflows
• Develop and maintain integrations between Microsoft 365 and ERP systems (e.g., Costpoint)
• Provide user support and basic configuration troubleshooting within ERP platforms
• Monitor systems and maintain adherence to industry-standard security practices

Technology Development & Process Optimization

• Develop and maintain Business Intelligence (BI) dashboards and reporting tools
• Provide BI training to users (basic and advanced levels)
• Evaluate and implement AI tools and automation platforms to enhance operational efficiency
• Design and optimize cross-departmental workflows to improve scalability and reduce manual processes

Training & Documentation

• Deliver training on new tools, workflows, and system enhancements
• Create and maintain documentation for system configurations, standards, and procedures
• Develop user-friendly guides and best practice materials

REQUIRED QUALIFICATIONS:

• 5+ years of IT support and/or systems administration experience
• Hands-on experience administering Microsoft 365 (Admin Center, Exchange, Teams, SharePoint)
• Experience building SharePoint workflows and automations
• Experience with Business Intelligence tools and reporting platforms (e.g., Cognos or similar)
• Experience with workflow automation tools (Power Automate, Zapier, or similar)
• Strong troubleshooting and technical problem-solving skills
• Ability to manage multiple concurrent priorities independently
• Experience creating technical documentation and delivering user training
• Strong communication skills with the ability to translate technical concepts to non-technical stakeholders
• Working knowledge of cybersecurity best practices within cloud-based environments

PREFERRED QUALIFICATIONS:

• Experience in a Government Contracting (GovCon) environment
• Familiarity with CMMC requirements
• Experience supporting or configuring Deltek Costpoint
• Website maintenance experience (WordPress, Webflow, or similar)
• Experience implementing AI-enabled workflow or automation tools
• Knowledge of cloud-based integrations and API-driven platforms

TJFACT is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran. We reserve the right to modify or revise the job descriptions in part or in its entirety. Reasonable accommodations will be made in accordance with governing law

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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