OPERATIONS ANALYST II

Requisition No: 877518 Agency: Department of Health Working Title: OPERATIONS ANALYST II - 64054579 Position Number: 64054579 Salary: $41,500 - $44,000 annually Posting Closing Date: 07/24/2026 Location: Bartow, FL Your Specific Responsibilities Informatics Primary point of contact for required training and utilization of HMS EHR enhancements required for the Clinical division in Polk and Hardee Counties. Advises on technology developments or software enhancements or changes to the HMS EHR. Provides consultation, technical training and support to end users of the HMS EHR. Familiar with the clinical divisions’ concepts, practices, and procedures. Work with operations staff to evaluate and recommend new or modified enhancements to HMS EHR to support clients and staff. Evaluate utility of proposed software or hardware technology to HMS EHR. Assist Quality Assurance in testing HMS EHR system operations and processes to ensure proper functioning. Assists in planning, coordinating, and establishing methods, processes, and standards for work performed by staff to ensure HMS EHR needs of end users are achieved. Maintains a current database of all data capture software specific to a division, such as HMS EHR, Eaglesoft, PRISM, etc. for each of the divisions and programs within FDOH- Polk. May participate in studies, assessments, evaluations of data collection, data management, adoption of technology, and use of information to improve clinic and population health. Assist other divisions as appropriate and as requested in evaluation of software and technology enhancements/use in the performance of the respective division’s duties. Provides technical assistance to other divisions as requested. Ensures implementation of best practices and adherence to DOH policy related to electronic data transmission, storage, HIPAA, information security standards, data archiving practices, records management, and other aspects of electronic data management. Assists as appropriate in analyzing and identifying appropriate data measuring progression toward goals and objectives of FDOH- Polk and the appropriate division/program. Participates in committees as requested for the evaluation and assessment of various electronic systems used by FDOH- Polk, such as the telephone committee. Participates in statewide HMS EHR user groups and work groups to promote and develop future EHR enhancements to program systems and processes. HMS Support Remove items from the duplicate list in HMS. Add and remove cash drawers as needed. Create and edit new/existing users as needed. Unlock charts in HMS for clinical staff. Add providers as needed. Maintain help tickets with good documentation. Write effective documentation for solved problems that can be used by other technicians to solve similar or identical problems in the future. Complies with HIPAA and FDOH policies as to privacy and security practices. Performs other duties as required. Required Knowledge, Skills, and Abilities Agency policies and procedures as well as Industry Best Practices related to Scheduling, Eligibility, EHR, Records Security and Safety General office procedures, equipment, and practices. Basic financial internal controls Legal Guidance on confidentiality, HIPPA, Medical Records Techniques of effective communication and coaching techniques Methods and uses of data collection Skills Excellent computer software use - Microsoft Office – Word, Excel, PowerPoint, HMS, EagleSoft Managing Records within a Healthcare environment Billing, coding in Healthcare Writing and developing written materials (e.g. reports, policies) Time management with multiple priorities Collecting, evaluating, and analyze data Critical thinking and problem solving Work and coordinate the work of others to accomplish tasks Expert utilization and use of DOH software applications, HMS, Eaglesoft and related programs. Strong computer skills with the ability to use Microsoft Office. Strong verbal and written communication skills with the ability to establish/maintain effective working relationships/correspondence with others Abilities Establish and maintain effective working relationships with others. Provide expert advice and support Organize work and data into a logical format meeting timelines Utilize problem‑solving techniques to evaluate work against standards Evaluate systems and processes Work independently Perform research to identify best practices or resources Quickly learn, apply, monitor, and train others. Understand and apply rules, regulations, policies and procedures relating to Medical Records Prepare reports relating to clinic and clerical functions, plan, organize, and coordinate work assignments Communicate timely and effectively across a variety of groups and subjects Accurately proof documents and use correct grammar usage. Plan, organize and coordinate work activities while handling multiple priorities and deadlines Qualifications Other job‑related requirements for this position: Information Custodian/Delegate – Serves as Information Custodian for assigned information sets; maintains confidentiality of the information in accordance with state and federal statutes, rules, regulations and Department of Health Information Security Privacy Policy. Property Custodian/Delegate – Assigned responsibility for control of department assets. Emergency Duty – Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency, including special needs or Red Cross shelters or disaster response. Confidentiality – Incumbent may have access to records containing Social Security numbers in the performance of their job duties. Additional Requirements This position requires a security background check and/or drug screening. Applicants must provide a Social Security Number for the background check. Successful completion of a drug test is a condition of employment for safety‑sensitive positions. Applicants must complete Form I‑9 and participate in E‑Verify. The Benefits of Working for the State of Florida Annual and Sick Leave benefits; Nine paid holidays and one Personal Holiday each year; State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; Retirement plan options, including employer contributions. Equal Opportunity Employer Statement The State of Florida is an Equal Opportunity Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation must notify the hiring authority in advance. The State of Florida supports a Drug‑Free Workplace and requires reasonable suspicion drug testing. Veterans Preference Statement Applicants eligible for Veterans’ Preference are encouraged to apply. Candidates must attach supporting documentation, such as DD Form 214, with each submission. Documentation requirements are available by clicking the provided link (see original text for details). #J-18808-Ljbffr