Senior Account Manager

Senior Account ManagerValencia, CAAbout UsScorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing, and deliver experiences their customers will love. We offer tools to know what's going on with marketing, competitors, and customers. We offer a unique blend of AI support and teams of real human people with local expertise committed to customer success. At Scorpion, we are ready to do whatever it takes to help our clients reach their goals. Our technology and personalized tools bring everything together to help local businesses easily understand their unique business, market, and customer needs. We put SEO, Reviews, Advertising, Email Marketing, Chat and Messaging, Social Media, Website, Lead Management, Appointment Scheduling, and more to work for local businesses. We're a technology-led service with a human touch.About the RoleAs a Senior Account Manager, your core role is to build and nurture strong client relationships with home services clients. You are the primary point of contact between our clients and our internal teams, ensuring the effective execution of digital marketing campaigns that align with our clients' objectives. You play a pivotal role in transforming their goals into successful strategies in areas such as SEO, paid advertising, social media, and more. Your dedication and expertise provide our clients with confidence in achieving their online success.What Your Success Will Look LikeClient Relationship Management: Develop and maintain strong, long-lasting client relationships by understanding their needs, objectives, and business goals.Training: Lead internal and external training sessions on digital marketing, Scorpion systems and brand specifics.Account Strategy: Develop and implement comprehensive digital marketing strategies in collaboration with our internal teams, encompassing SEO, paid advertising, social media management, chat, and content marketing, to achieve client objectives.Account Reviews: Monitor and analyze campaign performance, providing insights and recommendations for improvements to clients, covering SEO, PPC, and social media KPIs.New Business Development: Identify opportunities for upselling and expanding our services within existing client accounts.Team Collaboration: Work closely with internal teams, including the Directors, SEO specialists, paid advertising experts, social media managers, and content writers, to ensure client success.Budget Management: Manage client budgets, ensuring efficient allocation of resources to achieve campaign objectives and return on investment.This position requires periodic travel for client meetings and may involve attendance at industry conferences.Who You Are And What You BringEducation Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.Experience 4+ years of professional experience in client-facing account management.2 years in an Account Manager role or comparable experienceProven experience as an Account Manager in a digital agency settingExperience working as part of a teamStrong understanding of digital marketing channels, strategies, and tactics, including SEO, social media, and paid advertisingSkills Excellent oral and written communication skillsFirst class organizational skillsA keen eye for detail and an understanding of budget restraintsWillingness to learn new programsAbility to interpret and leverage data for decision makingProven ability to work under pressure in a fast paced environmentA personable and professional character to build client rapportThe confidence to gain client trustOur Scorpion ValuesWinning Mindset: When our clients win, we win. Genuine Care: We only succeed when we are truly invested in our clients and each other. Unmatched Results: We deliver more than expected–and then some–driving the best results and impacting lives. Constant Improvement: We believe there is always a better way. We learn we ask "What if?" we build and then do it again. Unbeatable Teamwork: We come from different backgrounds but have the same vision. We only get there by doing it together, as a team.CompensationWe acknowledge that states have passed legislation promoting pay transparency. As a national employer, Scorpion has made the decision to post our expected pay rate or pay range (as applicable) in all our job postings, regardless of geographic location.The base salary range is $80,000 (entry-level) - $102,500 (highly experienced), exclusive of fringe benefits. If you are hired at Scorpion, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. Additionally, we believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the total salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.The compensation package may also include incentive compensation opportunities in the form of discretionary bonuses or commissions.Our Interview ProcessWe value your time and want to give you the best opportunity to showcase your skills. Here's what to expect:Initial Phone Screen: 30-minute conversation with a recruiter to learn more about you and share details about the role.First Interview: 60-minute In Person with the hiring manager to dive deeper into your experience and goals.Second Interview: 30 -minute Zoom with interview panel with key team members.Final Interview: 30-minute Zoom with an executive leader for a final conversation.Our BenefitsWe invest in our employees by offering them diverse benefits from best-in-class carriers. These benefits provide enough choice and flexibility to keep our employees and their families healthy and happy—today and tomorrow.100% employer-paid medical, dental, and vision insuranceFlexible paid time off, so you can rest, relax, and recharge away from workPaid parental leavePaid cell phone and serviceRemote office allowanceProfessional development and development coursesRegular manager check-ins to drive performance and career growth through LatticeWork Location & FlexibilityScorpion supports a range of work arrangements, including in-office, hybrid, and remote roles. For positions designated as remote, employees who live within commuting distance of a Scorpion office may be asked to work from the office based on team needs, collaboration opportunities, or business priorities. Specific expectations will be discussed during the interview process.Equal Opportunity EmployerScorpion is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, or physical or mental disability. We believe in creating a dynamic work environment that values diversity and inclusion.[Reasonable Accommodations]Applicant PrivacyWhen you click "Submit Application", this will send any information you add below to Scorpion. Before you do this, we think it's a good idea to read through our Privacy Policy. California residents should read our California Privacy Notice . This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.E-VerifyScorpion?participates?in the E-Verify program to confirm employment authorization of all newly hired employees. The E-Verify process is completed during new hire onboarding and completion of the Form I-9, Employment Eligibility Verification, at the start of employment. E-Verify is not used as a tool to