L1- Datacenter Technician

L1 DC Technicians JD:

 
Overview
 1-2 years exp Move servers and switches to required destination for installation.
 Inspect servers and switches to make sure that they are not damaged in any
way.
 Smoke test servers to ensure that server is functioning as intended.
 Install servers and switches and cable it according to provided wire map.
 Make sure that all cables ran are bundled neatly and in accordance with Nvidia's
standard.
 Double check with network admins to make sure everything is cabled correctly,
and all connections are up.
 Install additional components needed (NIC, Drive, Memory)
 Assist in unboxing and prepping servers as needed
 Auditing of servers and consumables

 
1. Data Center Operations
Perform rack & stack of servers, network devices, and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation, relocation, and decommissioning of hardware
2. Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging, tracking, updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA), dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets
3. Incident & Request Handling

Provide L1 support for incidents and service requests via ticketing tools (e.g.,
ServiceNow)
Perform basic troubleshooting (L1 triage) for:
Server hardware issues
Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates
4. Remote Hands Support
Act as hands & eyes support for remote engineers
Execute tasks such as:
Cable reseating
Power cycling devices
Console access setup
Basic hardware replacement (as guided)
5. Monitoring & Reporting
Monitor alerts from DC tools / dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation, asset inventory, and audit records
6. Compliance & Safety
Follow data center security and access protocols
Adhere to ESD, safety, and PPE standards
Ensure readiness for audits and compliance checks
Required Skills
Technical Skills
Basic understanding of:
Networking fundamentals (IP, switching, patching)
Server hardware components
Fiber & Ethernet cabling

Familiarity with:
Ticketing tools (ServiceNow or similar)
Basic console tools (SSH, Putty)
Soft Skills
Strong coordination and communication skills
Ability to manage physical inventory and logistics tasks
Comfortable working in a 24×7 shift environment; 
Attention to detail and documentation accuracy