Operations Support Specialist - Onsite - West Sacramento, CA

Operations Support Specialist - Onsite - West Sacramento, CAGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary As a Operations Support Specialist - Onsite - West Sacramento, CA at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position. You will be responsible for ensuring efficient service delivery and alignment with business needs. This role also drives reporting, analysis, and performance tracking. Your role in our mission The Operations Support Specialist has responsibility for supporting the production of alternate format beneficiary correspondence. Manual validation and transmit of print jobs using designated file transfer methods and systems to internal and external print vendors. Ensures all jobs are completed according to established deadlines. Vendor interface for any issues with jobs sent over for processing and completion. Manual tracking of all daily jobs and volumes, including letter type. Ensure Operating Procedure Manuals are updated as required. Be a knowledgeable bridge between clients, project managers and technical staff to define, document and share business requirements and expected impacts. Identify and escalate file, data, or production issues that may impact quality or delivery. Support user acceptance testing (UAT), defect resolution and solution implementation activities.What we're looking for Proficiency in Microsoft Excel and data analysis tools Strong analytical and business process skills Strong organizational, communication, and problem-solving skills Knowledge of CRM – system navigation and usage Ability to create and maintain documentation Reliable and accountable, someone who shows up, stays engaged, and delivers consistently Strong attention to detail and data accuracy Able to work independently and in team environments