Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to join a busy team in Metairie, Louisiana. This contract opportunity with potential for a permanent role is ideal for someone who thrives in a fast-paced environment, communicates with professionalism, and delivers thoughtful support to customers with care and patience. The right candidate will be comfortable managing frequent incoming calls, handling documentation accurately, and balancing multiple priorities throughout the day.

Responsibilities:

• Respond to a high volume of inbound customer calls each day while maintaining accuracy, efficiency, and a courteous approach.

• Assist customers with questions, concerns, and service-related issues by providing clear information and dependable follow-up.

• Upload and organize documents in the appropriate files with close attention to detail and timeliness.

• Manage several tasks at once, shifting smoothly between phone support, documentation, and administrative duties.

• Work collaboratively with coworkers to support team goals and maintain strong service levels across daily operations.

• Handle escalated or frustrated callers calmly, using empathy and professionalism to de-escalate concerns and resolve issues effectively.

• At least 2 years of customer service experience in a fast-paced office or call-heavy environment.
• Ability to manage more than 100 incoming calls per day while maintaining professionalism and service quality.
• Experience using multi-line phone systems in a customer-facing setting.
• Proficiency with Microsoft Word and other Microsoft Office applications.
• Strong multitasking skills with the ability to stay organized under pressure.
• Demonstrated ability to communicate with empathy, patience, and professionalism, including during difficult customer interactions.
• Reliable team-oriented mindset with a positive and cooperative approach to daily work.