Human Services Specialist 3

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support. Human Services Specialist 3 Job Location OFFICE OF FOSTER CARE SUPPORTS 3003 N Central Ave Phoenix AZ 85012 Posting Details Salary: $23.2236 HRLY/$48,305.09 Salary Grade: 18 Closing Date: July 6, 2026 Job Summary Under the general supervision of the State Licensing Supervisor and Foster Supports Manager, this position licenses foster homes and provides support to non-contracted and contracted vendors, Foster and Adoptive Support agencies, Kinship Support Agencies. Responsibilities Perform an administrative and substantive licensing review to include the OLR database application, all required documents, background checks, previous or current concerns, life safety inspection results and recommendations, and compliance with rules and regulations. Review and compose correspondence to clients, contracted and non-contracted vendors, and other DCS staff to address inquiries or requests for information. Explain agency policies, procedures, and practices to applicants, clients, representatives of other agencies or outside individuals or groups, and to new hires. Make recommendations to manager for adverse regulatory actions on a license (example: denial, suspension, revocation, provisional). Draft denial letters. Maintain database and other reports to review licensing applications through completion of action. Travel may be required to perform duties. Job Duties Process initial, renewal and amendment applications within and associated requirements required time frames for licensing, utilizing the unit tools (checklist, application guide, rules and policies). Provide technical assistance and training to providers related to licensing statutes, rules, policies and procedures. Evaluate and assess applicants for licensure and/or adverse regulatory actions, make recommendations to manager as required. Enter all issued licenses into Department database. Attend a variety of meetings such as meetings with management, agency staff, coworkers, current or prospective licensees, etc. Perform other duties as assigned related to the position. Knowledge, Skills & Abilities (KSAs) Knowledge of: Regulatory principles and practices, as well as Federal and State laws and regulations regarding licensing, renewal, and safety inspection requirements; State and agency policy and procedures governing licensing, licensing amendments and renewals, and monitoring and safety inspections. DCS organizational structure and agency human resource policies and procedures. DCS Management system including Visual Management, problem solving techniques, and setting countermeasures. Problem solving techniques. Operating a motor vehicle. Personal computer and software (example: Microsoft Office, Access, Excel, etc.). Skills in: Excellent organizational skills and workload management. Excellent communication skills (oral and written) that allow communication of complex regulatory issues in a clear, concise, and effective manner to licensing agency staff. Excellent interpersonal relations, including conflict resolution. Strong computer skills which include, but are not limited to Microsoft Office, Quick‑Connect, Guardian, and database management software programs. Understanding and interpreting State and Federal laws and proposed legislation as pertains to DCS programs and services. Planning, organizing, and prioritizing work. Strong attention to detail. Excellent customer service skills. Ability to: Work without direct supervision. Mentor and guide staff. Establish and maintain working relationships with colleagues, staff, and other departments and the public at large. Demonstrate tact and diplomacy in representing the Department. Understand and address the concerns of individuals regulated by the Office of Licensing and Regulation. Multi‑task with accuracy. Communicate effectively (both oral and written). Analyze complex problems or issues. Interpret state and federal laws and rules. Display sound judgment. Work as a member of a team as well as independently. Be flexible and adaptable. Safely operate a motor vehicle. Selective Preference(s) Bachelor’s degree from an accredited college or university in public or business administration, social work, psychology, counseling or other related field with two years of licensing experience. A Master’s degree from an accredited college or university in one of these or related fields will substitute for one year of experience. Pre-Employment Requirements Requires the possession of and ability to retain a current, valid state‑issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any driver training. Employees may be required to use their own transportation as well as maintain valid motor vehicle insurance and current Arizona vehicle registration. Employees must also obtain and maintain an Arizona Fingerprint Clearance Card and clear the DCS Central Registry. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify). Benefits Affordable medical, dental, life, and short‑term disability insurance plans Top‑ranked retirement and long‑term disability plans 10 paid holidays per year Vacation time accrued at 4.0 hours bi‑weekly for the first 3 years Sick time accrued at 3.42 hours bi‑weekly Deferred compensation plan Wellness plans By providing the option of a full‑time or part‑time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program. For a complete list of benefits provided by The State of Arizona, please visit the benefits page. Retirement Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment. Contact Us Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting View phone number on click.appcast.io or by email at View email address on click.appcast.io. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at View phone number on click.appcast.io or by email at View email address on click.appcast.io. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. #J-18808-Ljbffr Arizona State Government