Hospital Technical Support Analyst

Hospital Technical Support Analyst

Keep Technology Running. Support Those Who Make a Difference.

Join KVC and become part of a mission-driven organization where technology directly supports the care of children, families, and communities. We're looking for a skilled IT Support Specialist who enjoys solving technical challenges, providing exceptional customer service, and working with a collaborative team dedicated to innovation.

At KVC, our employees rated us with a Work Wellbeing Score of 83, reflecting our commitment to creating a workplace where people feel supported, valued, and empowered to do meaningful work.

Position Summary

As an IT Support Specialist, you'll provide technical support for desktop hardware, operating systems, Electronic Health Record (EHR) systems, software applications, and network connectivity. You'll troubleshoot technical issues, support end users both remotely and onsite, and ensure our technology infrastructure allows our teams to focus on serving children and families.

This position requires excellent customer service, strong analytical thinking, and the ability to work independently while following industry-standard troubleshooting methodologies.

What You'll Do
• Provide technical support through phone, email, and onsite service requests.
• Troubleshoot desktop hardware, Windows, ChromeOS, and occasional Mac systems.
• Configure and support Electronic Health Record (EHR) applications.
• Install, update, and maintain hardware and software.
• Maintain hardware, software, and spare equipment inventories.
• Document all work within the support ticket system.
• Support conference room technology, video conferencing, and telemedicine systems.
• Participate in on-call support rotation.
• Travel to Wichita and Hays hospital locations using a company-provided vehicle.
• Escalate recurring issues to Network Engineers and IT leadership.
• Assist with technology projects and system improvements.
• Maintain compliance with security standards, HIPAA requirements, and Joint Commission regulations.
• Stay current on cybersecurity threats, AI technologies, and emerging IT solutions.

What We're Looking For

Education
• High school diploma required.
• Associate's degree or bachelor's degree in an IT-related field preferred.

Licensure

• Valid driver's license and current auto insurance required.
• At least 21 years old

Preferred Certifications
• Microsoft Certified Azure and Hybrid
• Cisco CCNA
• CompTIA certifications

Experience
• Three years of experience in a technical support role.

Preferred Technical Skills
• Advanced knowledge of Windows, ChromeOS, and Mac hardware and operating systems.
• Experience with Active Directory, Microsoft Administration, and Azure.
• Knowledge of networking, wired and wireless connectivity, and device configuration.
• Experience with Citrix and software deployment tools.
• Familiarity with imaging software, device management tools, and computer repair utilities.
• Experience supporting Electronic Health Records and medical devices.
• Knowledge of AI tools and troubleshooting.
• Familiarity with conference room technology and telemedicine systems.
• Understanding of HIPAA, Joint Commission, and security best practices.

Professional Skills
• Outstanding customer service and communication abilities.
• Strong problem-solving and critical thinking skills.
• Ability to remain calm and effective under pressure.
• Excellent presentation and interpersonal skills.
• Strategic thinking and sound decision-making.
• Flexibility and adaptability in a fast-paced environment.

Travel Requirements
• Overnight travel approximately 2-8 days per month to Wichita and Hays hospital locations using a company-provided vehicle.

Behavioral Expectations

Successful team members demonstrate professionalism, accountability, adaptability, confidentiality, and a commitment to creating an inclusive, collaborative workplace where everyone can succeed.

Why Join KVC?

Technology plays a vital role in helping our teams provide life-changing services to children and families. As part of our IT team, your expertise will directly support the people making an impact every day.

KVC employees are guided by our core values:
• The heart of our work is helping people.
• Our character is built on authenticity and compassion.
• Family connection drives our culture.
• Collaboration fuels our improvement.
• Urgency and innovation mark our approach.
• Diverse perspectives are key to our progress.

If you're passionate about technology, enjoy helping others, and want your work to make a meaningful difference, we'd love to hear from you.