Customer Service Specialist

Customer Service Specialist If you are a career-minded, service-driven professional looking to join a fast-paced organization, then you have come to the right place. This is an exciting entry-level position in our branch network, ideal for candidates interested in working in a team environment and interfacing with AAA members by providing insurance and membership services support. Responsibilities Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals. Be given opportunities to advance with skills-based pay increases, monthly bonuses, and career growth. 90% of our managers are promoted from within! Be eligible for a competitive benefits package, including paid volunteer time and pension plan. Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties. Perform routine and advanced duties in support of agents and other team members. Develop insurance leads for office sales agents and life specialists. Be available during our branch hours of operation: Monday through Friday, 9 am - 5:30 pm and rotating Saturdays, 9 am - 1 pm. We are closed on Sundays and most holidays. Qualifications Prior experience in insurance, retail sales, banking, or similar customer service/sales environment. Advanced customer service skills. Ability to work overtime, including Saturdays. Ability to travel locally when necessary. Proficiency with Microsoft Office basics. Proven ability to exceed assigned sales or service quality goals. Excellent communication, interpersonal and organizational skills. Adaptability to change and ability to meet deadlines. Requirements A high school diploma or GED. Successful completion of background check and drug screening. Ability to qualify for Personal Lines Insurance License. Benefits Health coverage for medical, dental, vision. 401(K) savings plan with company match and pension plan. Tuition assistance. PTO for community volunteer programs. Floating holidays and PTO for community volunteer programs. Wellness programs. Employee discounts (membership, insurance, travel, entertainment, services and more!). Paid parental leave. Paid volunteer time. Pension plan. AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. #J-18808-Ljbffr Dormont Manufacturing Co