Convention Services Manager

Job Description

Job Description

We are looking for our next great team member to join us as a Convention Services Manager in our Sales department. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Additional hotel discounts with Marriott International brand hotels
• Free Parking
• Free Meal during your shift
• Quarterly employee appreciation events to celebrate all your hard work!

Marriott Syracuse Downtown seeks Convention Services Manager to assist in the overall efficient operation of the Convention Services Department. Responsible for the efficient and professional coordination of any assigned convention or meeting group.

Here is what you will be doing each day as a Convention Services Manager:

• Plan and conduct pre- and post-convention meetings with clients and respective departments.
• Document tracking of group activity. Access and input data into a computer system to generate account history reports.
• Communicate with sales, front office and reservations in order to coordinate and monitor guest room blocks and special reservation needs. Assign banquet/meeting rooms set up based on needs of clients, e.g., classroom, rounds. Review banquet associates’ work to ensure accuracy. Monitor in house group activity providing assistance as needed such as organizing exhibit set up.
• Establish rapport with and entertain meeting planners while promoting hotel facilities and services. Conduct walking site inspections throughout property.

Does this sound like you?

You possess a self-starting personality with an even disposition and can maintain a professional appearance and manner at all times. You can communicate well with guests and are willing to “pitch-in” and help co- workers with their job duties and be a team player. You have knowledge of lighting and sound equipment and usage. You are able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. You understand & believe that every Crescent associate is a guest relations ambassador, every working minute of every day.

• Convention Service Managers must have a flexible schedule and should be able to work a 47.5-hour workweek.
• This position is also bonus eligible.
• Starting rate of pay $25/hour but is negotiable based on experience

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.