Department Manager

Store LeadLead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art.Major ActivitiesAssist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP's) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and resultsDevelop and coach the team selling behaviorsLeads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store ManagerAchieve your KPI's and manage the framing team to achieve their role KPI'sReview sales and production workload and build plans and sales floor time for networking.Manage and execute the inventory management processes as assignedManage and execute shrink and safety programs.Serve as Manager on Duty (MOD)Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-developmentPartners with MOD's daily on the expectations of framing and other framers.Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for othersParticipate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budgetFollow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environmentAcknowledge customers, help locate product and provide solutionsAssist with Omni channel processesOther duties as assignedMinimum Type of experience the job requiresBasic computer skillsPreferred Type of experience the job requiresPrevious custom framing experience is preferredRetail management experienceExperience leading a sales teamPhysical RequirementsRegular bending, lifting, carrying, reaching and stretchingAbility to move throughout the storeAbility to remain standing for long periods of timeLifting heavy boxes and frames and accessing high shelves by ladder or similar equipmentIf you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodationWork EnvironmentPublic retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press ; work hours include nights, weekends and early morningsApplicants in the U.S. must satisfy federal, state, and local legal requirements of the job.Total Base Pay Range for this Position: $17.75 - $23.10This position may be eligible for overtime compensation in accordance with state and local laws.Michaels offers a range of benefits to support team members and their families. Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter benefits, tuition assistance, adoption assistance, and various voluntary insurance options. All team members enjoy everyday perks such as employee discounts and access to partner discount programs. For a summary of benefits, visit the Michaels Benefits at a Glance page. For additional information regarding benefits, visit MIKBenefits.com.Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).