Local Operations Supervisor

Local Operations SupervisorAt SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.We are looking for a new Local Operations Supervisor to join our growing Local Operations Team and Fulfillment Center network. This individual will report into our Senior Manager, Final Mile Delivery and is responsible for the oversight, development, and accountability of the local delivery and pickup counter operations. This role provides leadership across fleet administration, dispatch, driver management, and on-site pickup counter functions, ensuring efficient, safe, and customer-focused service.Job Type: Full-Time, ExemptLocation: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234Schedule: This role oversees an operation that runs Monday through Friday from 9:00 a.m. to 6:00 p.m. CT. While this position generally follows a schedule, operational demands during peak and seasonal periods may require leaders to work additional hours beyond their regular schedule. Leaders are expected to maintain a flexible schedule and adjust their working hours as needed to support the business and their teams.Salary: $65,400 – $81,750 per yearResponsibilities:Confirm daily routes and ensure Local Delivery Drivers are available to take ordersContinuously communicate with Local Delivery Drivers while they are out on their routesContinuously schedule new orders into WorkWave until cutoff timesSupervise daily routing and dispatch operations to ensure efficient, on-time deliveries and high customer satisfactionMonitor route performance and collaborate with Fulfillment and Customer Service teams to resolve delivery or scheduling issuesOversee daily fleet operations, ensuring vehicles are properly maintained, inspected, and compliant with all state, federal, and company standardsManage vehicle registrations, insurance, fuel usage, and maintenance schedules, maintaining accurate documentation and cost controlsCoordinate with vendors for repairs, preventive maintenance, and vehicle acquisition or decommissioningServe as the primary point of contact for fleet and dispatch software to optimize system utilization, reporting, and workflow improvementsPromote a strong safety culture by conducting driver training, audits, and incident investigations in compliance with DOT and OSHA standardsOversee Pickup Counter Associates in assisting customers on-site and during pickup counter hours of operationWork with customers over the phone as it pertains to Local Delivery and Pickup ordersAssist the Customer Service team in Slack regarding anything related to Local Delivery and PickupOversee waves, replenishment, picking, and packing as they pertain to Local Delivery and Pickup ordersIdentify and implement process improvements to enhance fleet and pickup counter performance, reduce operational costs, and support business growthCarry out supervisory responsibilities in conjunction with the Assistant General Manager and in accordance with SupplyHouse's policies and proceduresCollaborate with the Assistant General Manager in aspects including, but not limited to, hiring, training, assigning and directing work, appraising performance, disciplinary actions, and addressing complaints and resolving issuesCommunicate all departmental personnel-related issues to the Assistant General Manager prior to addressing team members to discuss the course of actionAll other duties as assigned by the Assistant General Manager and/or SupplyHouse managementRequirements:High school diploma or GED equivalent1–2 years of leadership experience in a fulfillment, warehouse, or distribution environmentDirect fleet, transportation, routing, or delivery management experienceProven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standardsDemonstrated ability to train, coach, and develop associates to achieve departmental goalsWorking knowledge of warehouse management systems (WMS), RF scanners, and standard operating proceduresStrong understanding of safety practices and ability to promote a safe and compliant work environmentFundamental understanding of inventory management, supply chain, and logistics concepts, including experience with local delivery operations and route managementStrong problem-solving, organization, and time management skills, with high attention to detail and effective verbal and written communication skillsProficiency with Microsoft Office applications (especially Word, Outlook, and Excel)Ability to work independently, multitask, and follow standard processes and proceduresAbility to push and pull objects up to 60 pounds of force independentlyAbility to stand and walk for up to 8-10 hours and up to 20,000 steps per dayPreferred Qualifications:Prior experience collaborating cross-functionally to implement process improvements or operational initiativesFamiliarity with performance management, including conducting feedback sessions and supporting employee developmentFamiliarity with DOT and OSHA compliance standards in warehouse or fleet operationsWhy work with us:We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:Comprehensive and affordable medical, dental, vision, and voluntary life insurance options401(k) with up to 4% company matchPaid vacation, sick time, and holidaysCompany-paid life insurance and long-term disabilityDiscounted auto, home, and pet insurance programsFlexible Spending Account (FSA)Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)$750 annual professional development budgetLinkedIn Learning membershipCompany rewards and recognition programAnd more!We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company's growth and accomplishments.We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.