Plumbing Service Technician

Compensation: $60,000–$150,000 per year

Position Summary

The Plumbing Technician is responsible for diagnosing, servicing, repairing, and installing plumbing systems and related equipment for residential and commercial customers. This position may also perform drain cleaning, evaporative cooler, and sprinkler system work. The Plumbing Technician is responsible for providing quality workmanship while maintaining client safety, satisfaction, and a professional service experience.

Essential Duties & Responsibilities

Plumbing Service & Installation

• Diagnose plumbing issues and determine appropriate repair or service solutions.

• Service, repair, and maintain plumbing systems and equipment.

• Install plumbing systems, fixtures, equipment, and related components.

• Perform drain cleaning services.

• Service and install evaporative cooler systems.

• Service and install sprinkler systems.

• Perform quality workmanship that meets current code requirements, manufacturer specifications, and company installation standards.

• Complete work in accordance with applicable safety and code requirements.

Client Service & Professionalism

• Provide professional and courteous service during every client interaction.

• Communicate with clients and answer questions and concerns.

• Build positive relationships with clients through professional communication and quality workmanship.

• Represent Brothers Plumbing, Heating & Electric professionally in appearance, attitude, and conduct.

• Serve as an ambassador and spokesperson for the company.

• Work collaboratively with team members to provide an exceptional client experience.

Safety & Vehicle Responsibilities

• Follow all company safety policies, procedures, and requirements.

• Operate company vehicles safely and professionally.

• Travel efficiently between job sites using maps, GPS, and routing tools.

• Maintain a safe work environment for clients, coworkers, and yourself.

• Safely work in uneven terrain, confined spaces, and varying weather conditions.

Administrative Responsibilities

• Complete all required and requested paperwork accurately and by established deadlines.

• Use tablets and mobile software applications as required.

• Follow written and verbal instructions.

• Follow all company policies, procedures, and philosophies.

• Perform related work as assigned.

• Meet company performance standards established through the performance review process.

Training & Professional Development

• Attend all required meetings and training classes.

• Participate in ongoing technical training, including occasional after-hours training.

• Seek additional educational opportunities as needed.

• Continue developing technical knowledge and job-related skills.

Required Qualifications

• High school diploma or GED equivalent.

• Ability to understand, diagnose, service, repair, and install basic plumbing systems.

• Valid Colorado Driver's License.

• Motor Vehicle Record that meets company and insurance requirements.

• Ability to safely operate vehicles within the company fleet.

• Possession of required plumbing hand tools per company Tool Requirement List.

• Successful completion of required background checks, drug testing, and employment screening.

• Effective oral and written communication skills.

• Basic math and reading comprehension skills.

• Ability to learn and work with tablet software.

Preferred Experience

• Previous plumbing service and installation experience.

• Previous job-site customer service experience.

• Experience with residential or commercial plumbing systems.

• Experience with drain cleaning, evaporative coolers, or sprinkler systems.

Physical Requirements

The employee must be able to:

• Lift up to 80 pounds regularly.

• Pull up to 164 pounds with a dolly up a flight of stairs.

• Safely climb ladders.

• Move safely over uneven terrain and in confined spaces.

• Work in extreme weather conditions.

• Respond quickly to sounds and environmental hazards.