Desktop Technician

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Desktop Technician

101 Truman Medical Center

Job Location

University Health Truman Medical Center

Kansas City, Missouri

Department

IS Technical Support

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

Job Description

Are you a hands-on problem solver who enjoys helping others and keeping technology running smoothly? Join our team as a Desktop Technician and play a key role in supporting the systems that power patient care.

In this role, you’ll be the go-to expert for resolving technical issues, supporting end users, and ensuring our hospital’s technology environment runs efficiently. If you thrive in a fast-paced, service-oriented environment and enjoy a mix of troubleshooting, customer interaction, and continuous learning—this is the opportunity for you.

What You’ll Do

Provide first- and second-level desktop support to staff across the organization (in-person and remote)

Troubleshoot and resolve hardware, software, printer, and basic network issues

Manage and resolve service tickets with a focus on timely follow-up and excellent customer service

Install, configure, and maintain desktops, laptops, and related systems

Support audio-visual and multimedia tools (e.g., virtual meeting platforms like Zoom and Teams)

Educate and guide users on software applications and best practices

Assist with system rollouts, upgrades, and technology deployments

Partner with vendors and internal teams to resolve technical issues

Ensure compliance with IT processes, security standards, and organizational policies

What You Bring

Minimum Qualifications:

Associate degree in Computer Science, Information Systems, or related field (or equivalent combination of education and experience)

Working knowledge of desktop systems, applications, and basic networking (TCP/IP)

Strong troubleshooting and problem-solving skills

Excellent communication and customer service abilities

Ability to work both independently and collaboratively in a team environment

Preferred:

Experience supporting technology in a healthcare environment

Working at University Health is about making a difference. It's providing the best care to every patient every day.

University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.