Patient Access Center Representative

Patient Access Center Representative

Planned Parenthood Columbia Willamette (PPCW) is hiring a Patient Access Center Representative to help patients connect with the care they need. Be the voice that welcomes patients to Planned Parenthood.

For many patients, their first interaction with PPCW happens over the phone. As a Patient Access Center Representative, you'll help make that first experience supportive, respectful, and easy to navigate, whether you're scheduling an appointment, answering questions, helping someone understand their options, or connecting them with the right resources.

This is customer service work with a purpose. You'll join a collaborative team helping patients access essential sexual and reproductive health care throughout Oregon and Southwest Washington.

What You'll Do

As part of our Patient Access Center, you'll be a primary point of contact for patients and help them navigate their care from their very first conversation.

On a typical day, you might:

• Answer a high volume of patient calls and accurately schedule appointments
• Help patients understand PPCW services and what to expect at their visit
• Enter and update patient information in Epic
• Problem-solve patient questions and connect callers with the appropriate team or resources
• Discuss fees, funding options, and basic insurance information
• Process online appointment requests and assist with patient waitlists
• Provide referrals when patients need services PPCW doesn't offer
• Handle sensitive conversations with compassion, professionalism, and confidentiality
• Work toward individual and team service and productivity goals

You'll help create a positive patient experience while making it easier for people to access the care and information they need.

Schedule & Work Location

This is a part-time position (30 hours/week) that works primarily remotely.

Monday - Tuesday - Friday - Saturday

9:00am5:00pm - 9:00am5:00pm - 9:00am5:00pm - 8:00am4:00pm

Remote work must be performed within Oregon or Washington.

Occasional in-person attendance may be required for training or meetings. Travel expenses associated with required in-person days are the employee's responsibility.

You must be able to reliably work this schedule. Patient Access Center schedules may change based on call volume and staffing needs.

What We're Looking For

We know great candidates come from a variety of backgrounds. If you're excited about this role, we encourage you to apply, even if you don't meet every preferred qualification.

Required

• High school diploma or equivalent
• Equivalent of 2 years of full-time work experience, including at least 1 year of customer service experience
• Strong verbal and written communication skills
• Ability to handle sensitive, stressful, or challenging conversations professionally
• Comfort working in a high-volume environment and managing multiple tasks
• Computer proficiency, including data entry and keyboarding of at least 35 WPM
• Strong problem-solving skills and ability to learn new systems
• Ability to work independently while staying connected and communicating effectively with a remote team
• Flexibility and ability to adapt to changing processes, technology, and patient needs

Nice to Have

• Call center experience
• Front-line healthcare or social services experience
• Experience scheduling appointments
• Experience with Epic or another electronic health record system

These reflect the current JD, which specifically identifies call center, front-line healthcare, and social services as preferred backgrounds rather than requirements.

Pay & Growth

$20.37$29.68/hour

• Bilingual premium: +$1.72/hour
• Interpreter-level premium: +$3.44/hour

Pay is based on experience and internal equity. Most new hires start toward the lower end of the range, with room to grow.

Benefits & Support

We offer a benefits package that supports your health, stability, and growth:

• Paid time off (up to 4 weeks, increases over time)
• 9 paid holidays
• Medical, dental, and vision insurance for eligible employees
• 403(b) retirement plan with employer matching contributions
• Free, confidential counseling and support (EAP)
• Ongoing training and development

Application Tips

Please include all relevant work experience on your application and resume. We base offers on the experience shared during the hiring process and are not able to adjust compensation after an offer is made.

Equal Opportunity Employer

Planned Parenthood Columbia Willamette is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.

We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

Planned Parenthood Columbia Willamette