Hospital Operator / Call Center Representative (Switchboard)

Hospital Operator / Call Center Representative (Switchboard)

Immediate need for a talented Hospital Operator / Call Center Representative (Switchboard). This is a 06+months contract opportunity with long-term potential and is located in Portland, OR (Onsite).

Pay Range: $30/hr - $35/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).

Key Responsibilities

• Receive, screen, and route a high volume of incoming calls through an electronic switchboard system.
• Take and relay telephone messages accurately and promptly.
• Greet, assist, escort, and direct visitors as needed.
• Provide general information and telephone directory assistance to callers and visitors.
• Maintain accurate on-call staff schedules.
• Support hospital response procedures for emergencies, drills, and code calls as directed.
• Use computer systems, databases, and email to support daily operations.
• Communicate clearly and professionally with patients, visitors, staff, and providers.
• Work effectively in an environment with multiple tasks, interruptions, and changing priorities.

Key Requirements and Technology Experience

• High School Diploma or equivalent.
• 1 year of operator, switchboard, receptionist, call center, or customer service experience.
• Strong English language skills.
• Excellent interpersonal communication and conflict management skills.
• Ability to multitask in a busy environment with frequent distractions.
• Basic computer proficiency, including:
• Windows programs
• Email systems
• Database systems
• Strong patience, courtesy, and professionalism when working with others.
• Prior healthcare, hospital, or medical center experience.
• Experience operating a multi-line phone or electronic switchboard.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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