Operations Manager

Job Description

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Join our international team of more than 3,000 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

Rohlig USA has 200 employees in 12 different Offices.

We are seeking a results-driven, highly motivated Operations Manager to join our growing team in Mount Prospect, IL.

What you will do:

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Coordination Operations of Imports Air and Sea Departments by:

• Monitors workflows and management of resources to ensure timely and accurate operational processes.
• Ensures speedy delivery of cargo to customers.
• Compliance with all regulations prescribed by USA Customs/IATA/TSA and other governing bodies.
• Ensures that support documentation is correct.
• Oversees pick up on behalf of the client/agent as required.
• Ensures the registration of shipments.
• Ensures the accurate completion of airway bills/bills of lading.
• Reports to customs when applicable.
• Ensures timely deliver to carriers, consolidators and packing depots.

Financial and Accounting Outcomes

• Invoicing and collection of freight, agency and disbursements from clients.
• Resolves accounting issues related to forwarding cost/payment, overseas invoicing and free domicile, etc.
• Reconciles CASS statements, approves credit notes and monitors cartage/waiting time costs.
• Processes Air and Sea freight debtors/creditors in an expeditious manner.
• Supplies support documents & information of accounts on overdue payments.

Client and Supplier Management

• Quotes and records rates to clients and prospective clients. Negotiates buying rates with airlines/shipping lines and subcontractors.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Manages allocated customers using establishes tools (e.g. Activity reports) to achieve and exceed targets.
• Traces orders and ensures that information affecting arrival and dispatch is communicated to customers (internally & externally) or their agents.
• Reacts in a timely manner when reviewing discrepancies and keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Keeps focus of competitor activities and industry trends - attends industry related functions when required.

What you bring:

• High school graduate, some college preferred
• Knowledge of related computer applications
• Familiarity with all freight forwarding procedures and financials
• Business unit & Cost center supervision
• Essentially four plus years of industry related experience required
• Demonstrated Leadership and People Management skills
• Highly motivated and results driven
• Outstanding people skills; customer driven, business savvy
• Able to handle complex problems, multitask

What we offer you:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
• Salary $90,000-$110,000

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

Apply now and shape the future of logistics with us!

For further information about the position or the application process, please reach out to:

Mark Aulisio

Talent Acquisition Manager

View email address on ziprecruiter.com

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