Paraprofessional Recruiting Operations Manager

Job Description

Job Overview – Paraprofessional Recruiting Operations Manager

Compensation: $85,000 – $110,000/year

Location: New York, NY

Schedule: Monday to Friday (In-Office)

TAG MedStaffing is hiring a Paraprofessional Recruiting Operations Manager in New York, NY to lead recruiting operations, staffing coordination, and team performance across our school-based paraprofessional staffing division. This leadership role will oversee recruiters, field supervisors, and placement coordinators while managing high-volume staffing activity, school coverage, provider assignments, and daily operational priorities. The position will focus on improving placement efficiency, strengthening team accountability, maintaining accurate recruiting data, and ensuring consistent communication with schools, families, and paraprofessional staff.

This position reports to the Healthcare Division Leader and is responsible for managing the staffing operations team, daily staffing activities, and placement priorities. The manager will not carry an individual recruiting desk but will assist with urgent calls, staffing requests, and escalations as needed.

Responsibilities as the Paraprofessional Recruiting Operations Manager:

• Team Leadership & Desk Management: Lead paraprofessional recruiters, field supervisors, and placement coordinators while setting daily and weekly activity targets, balancing workloads, and maintaining early-morning coverage for urgent staffing needs.
• Performance Management: Monitor recruiting activity, matches, acceptances, verified starts, no-shows, replacement assignments, time to fill, and conversion rates while coaching team members and maintaining accountability.
• Recruiting & Placement Operations: Oversee the staffing process from family intake and candidate matching through school verification, provider confirmation, and verified starts, ensuring timely follow-up and prioritization of school-based staffing requests.
• Staffing Coverage & Escalations: Monitor open staffing requests, prioritize urgent placements, coordinate substitute coverage, and resolve escalated concerns involving schools, families, and paraprofessional staff.
• Cross-Functional Coordination: Partner with credentialing, school outreach, scheduling, and payroll teams to ensure qualified paraprofessionals are available for placement and confirmed assignments are processed accurately.
• Systems Management & Data Accuracy: Enforce consistent use of applicant tracking, scheduling, and placement systems while maintaining accurate candidate records, assignment statuses, communication notes, and verified starts.
• Data Quality & Compliance: Audit provider compliance, open staffing requests, placement records, call documentation, and duplicate outreach while resolving data discrepancies and ensuring adherence to established procedures.
• Training & Team Development: Lead onboarding and ongoing training on recruiting workflows, classroom and transportation assignments, substitute placements, attendance procedures, and system usage while maintaining training materials and process guides.
• Reporting & Operational Reviews: Lead weekly staffing activity, coverage, and pipeline reviews while preparing monthly reports on placement performance, verified staffing coverage, and data quality for division leadership.
• Process Improvement: Identify workflow inefficiencies, training gaps, and staffing challenges while recommending solutions to improve recruiting operations, team coordination, and overall performance.

Qualifications for the Paraprofessional Recruiting Operations Manager:

• Experience: 3+ years managing high-volume recruiting, staffing, or operations teams is required, with a proven track record of monitoring daily productivity, enforcing performance standards, and holding team members accountable.
• Industry Knowledge: Experience in school-based, education, or healthcare staffing is strongly preferred, with knowledge of paraprofessional placement and staffing operations.
• Leadership & Management: Strong leadership, coaching, and organizational skills with the ability to actively supervise teams, address performance issues directly, and maintain accountability.
• Communication & Problem-Solving: Strong communication and problem-solving skills with the ability to handle escalations calmly and professionally with families, schools, and paraprofessional staff.
• Technical Skills: Proficiency with applicant tracking systems (ATS), scheduling or timekeeping platforms, and Microsoft Excel is required.