Operations Supervisor

Job Description

Transportation Terminal Manager

Location: Chicago, IL – Lansing, IL

About Andrews Logistics

Andrews Logistics is a family-owned, asset-based transportation company committed to safety, service, and operational excellence. We are seeking a high-performing Transportation Terminal Manager to lead and support our professional driver team in the Greater Chicago area.

This role is ideal for a strong leader who thrives in a fast-paced environment, values accountability, and is passionate about driver success, customer service, and operational efficiency. We offer competitive compensation based on experience, along with opportunities for advancement within a growing organization.

Benefits

• Competitive salary based on experience

• Health, Dental, Vision, and Life Insurance

• 401(k) with company match

• Career growth opportunities

• Supportive team-oriented culture

Position Summary

The Transportation Terminal Manager is responsible for overseeing daily dispatch and terminal operations to ensure safe, on-time pickup and delivery of customer freight. This role manages driver communication, load planning, equipment utilization, safety compliance, and customer service while driving operational performance and efficiency.

Key Responsibilities

• Build and maintain strong professional relationships with drivers to support retention and

performance

• Schedule and assign loads efficiently to maximize service and equipment utilization

• Monitor and update dispatch systems in real time

• Communicate proactively with customers regarding load status and service issues

• Coordinate effectively with drivers, operations staff, and terminal leadership

• Promote and enforce all company safety initiatives, including the Target Zero program

• Monitor driver performance metrics including MPG, idle time, safety, and compliance

• Process driver paperwork accurately and in a timely manner

• Track equipment status, maintenance needs, and operational reporting

• Ensure compliance with DOT regulations and company operating procedures

• Maintain a positive, solutions-focused work environment

• Support emergency operational needs as required

Qualifications

• Strong leadership, organizational, and communication skills

• Ability to manage multiple priorities in a fast-paced transportation environment

• Intermediate computer skills including Microsoft Office, internet, and email

• Experience with TMW, Fleet Rock, Samsara, or other transportation management systems

preferred

• Strong understanding of dispatch operations, equipment allocation, and driver management

• Knowledge of DOT regulations and transportation safety standards

Experience & Education

• Minimum of 5 years of transportation, dispatch, or terminal management experience

preferred

• Tanker industry experience is highly preferred

• Equivalent combination of education and industry experience will be considered

Work Environment & Schedule

• Office and terminal-based position

• Average workweek of 45–50 hours

• Must be available after hours for operational emergencies

• Most weekends off, with occasional weekend availability as needed

Success in this role will be measured by:

• On-time pickup and delivery performance

• Driver satisfaction and retention

• Safety and regulatory compliance

• Effective equipment utilization and maintenance oversight

• Accurate dispatch management and reporting

• Adherence to company policies and standard operating procedures

• Seniority Level

Mid-Senior level

• Employment Type

Full-time

• Skills
• Transportation