Patient Service Representative-Front Desk-Clinic

Job Description A Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This role involves caring for patients with acute and chronic needs, and the Medical Assistant will be responsible for communicating clearly with patients seeking care through telephone and in-person interactions. Essential Functions Under the direction of the Clinician, the Medical Assistant will provide care to patients by assisting the provider to gather information that is relative to the patient’s visit and condition. Communicate clearly with patients seeking care through different modalities including telephone and in-person interactions. Work with cross‑functional teams to collaborate on patient care; attention to detail and follow‑through are key components in providing needed care. Demonstrate proficiency in basic Medical Assisting skills and have experience providing care in an ambulatory setting. Skills Professional etiquette and communication Collaboration / Teamwork Confidentiality Customer service Resolving patient needs Computer literacy Time management Critical thinking / situational awareness Patient care Reading Typing Manual dexterity Life support Information collection Accountability Minimum Qualifications Current Basic Life Support Certification (BLS) for healthcare providers, obtained prior to the start date. Successful completion of a Medical Assistant Program or one year of Medical Assistant Experience, or a current RN/LPN license. Demonstrated basic computer skills involving word processing and data entry. Professional manner and strong interpersonal and communication skills. Ability to work collaboratively with patients and caregivers to deliver the highest level of customer/patient satisfaction. Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers. Preferred Qualifications Current national MA certification (RMA, NCMA, CCMA, or CMA). Experience in an outpatient clinic or other healthcare setting. Computer literacy in using electronic medical records (EMR) systems and other relevant software. Physical Requirements Ongoing need to see and read information, labels, assess patient needs, operate monitors, and identify equipment and supplies. Frequent interactions requiring verbal communication and rapid understanding of spoken information, alarms, and needs in emergency situations. Manual dexterity to manipulate complex and delicate equipment with precision, including frequent computer use and typing for documentation. Expected to lift and utilize a full range of movement to transfer patients, bend to retrieve, lift, and carry supplies and equipment, including items of varying weights, up to and including heavy items. Need to walk, assist with transporting/ambulating patients, and obtain and distribute supplies and equipment, including pushing/pulling gurneys and portable equipment and navigating crowded rooms. May be required to stand in a stationary position for extended periods. If the role requires driving, expected to drive a vehicle, which requires sitting, seeing, reading signs, traffic signals, and other vehicles. Location Mesquite Clinic, Mesquite, Nevada Work Hours 40 hours per week. Salary $20.07 - $28.59 per hour, depending on experience. Benefits We offer a comprehensive benefits package. Equal Opportunity Employer Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #J-18808-Ljbffr Intermountain Health