Salesforce Field Service Technical Architect

Salesforce Field Service Technical Architect

The Salesforce group is looking for a dynamic Technical Architect who will focus on implementing Salesforce.com based Field Service products with enterprise clients. The ideal candidate will work closely with our clients, the vendor team, and our internal delivery teams in developing robust, scalable and flexible solution architectures for various customer projects including designing prototypes, building proof of concepts, and preparing architecture roadmaps.

Typical Day Snapshot – Field Service Technical Architect

While we'd love to say that there's a typical day in the life of a consultant, we all know that every day will be different! Some of the day to day challenges of this role will include:

• Lead and facilitate discovery and scoping sessions with clients
• Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and expectations
• Create and defend solution estimate and SOW
• Incorporate past experiences, business savvy, creative and out-of-the-box thinking in designing solutions; offer multiple, potential solutions
• Coordinate with Technical Architects/CTA's, integration, and data consultants, and others, as needed, for specific technical design requirements
• Provide recommendations on third-party applications
• Manage expectations with clients, colleagues, as well as SFDC and other 3rd parties - i.e., be able to influence and guide towards successful outcomes
• Disseminating best practices on solution positioning and delivery.
• Own the solution and provide architectural oversight of the solution throughout the project
• Provide guidance and advisory support to project team on implementation approach and complex configuration issues
• Participate in QA checkpoints during delivery to provide guidance and ensure solution aligns with original scope
• Work with project team to develop and validate estimates to support any Change Orders
• Participate in project status meetings, as requested by the Delivery Lead/Project Manager
• Contribute to estimating and SOW templates for future phases
• Leading business and technical requirements definition and prioritization/scoping of requirements.
• Understand SFS Scheduling and optimization configuration, out-of-the-box capabilities and configuration of scheduling policies, work rules & Service Objectives
• Understand Field Service Mobile app capabilities, including offline architecture, capabilities and how to complement it with other supporting architecture including Salesforce Mobile app and third-party mobile applications
• Understand SFS resource management, contractors, timesheets, operating hours, shifts, primary and secondary territory setup. inventory management (return, request & track)
• Understand API capabilities to integrate in and out of Salesforce and SFS API capabilities
• Understand Salesforce Field Service (SFS) architecture, Work Order and Service Appointment life cycle, bulk scheduling, dispatch, unschedule. Preventive maintenance and configuration of Dispatcher Gantt
• Maintaining and coordinate communication with the customer throughout each project.
• Mentoring more junior team members in business analysis, project management, and Salesforce.com best practices.

Basic Qualifications:

• Minimum of 5 years' experience working on the Salesforce.com platform
• Minimum of 2 years' experience in cloud based Field Service Solutions.
• Minimum of 3 years' experience in the capacity of a Technical Consultant and/or Technical Architect.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years' work experience)

Preferred Skills:

• Strong technical background, analytical, and problem-solving
• Experience in migrating customers from click software to Salesforce Field Service (SFS)
• Experience in hands on design, prototyping, configurations, testing and other implementation activities.
• Experience in scoping, planning, and presenting project plans.
• Experience as a team member of successful software project implementations related to Service Cloud, or ServiceMax.
• Awareness of web, database, and object-oriented software technologies, and salesforce.com / force.com.
• Experience in a consulting organization.
• Must possess strong communication and interpersonal skills.