Leasing Consultant

Company Overview Omninet Capital is a vertically integrated private real estate investment and property management firm headquartered in Beverly Hills, California. Founded and led by its principals, the firm owns and operates a diversified portfolio of multifamily and commercial assets across the United States, with approximately 300 professionals managing the platform end-to-end – from acquisitions, capital markets, and asset management to property operations, construction, accounting, legal, and technology. Job Summary The Leasing Consultant is responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. The role involves interacting directly with prospective and current residents to achieve maximum occupancy, ensure resident retention, and assist the Property Manager and Assistant Manager as directed. Essential Duties and Responsibilities Perform all tasks related to renting apartment homes, including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents throughout the property, qualifying prospects, and closing the sale. Visually inspect entire property (office, models, compactor, vacants, and amenity areas) daily for cleanliness; inspect and touch‑up model units; communicate related service needs to Property Manager. Demonstrate community and apartment/model knowledge to clients’ needs by communicating the features and benefits and closing the sale. Process rental applications, obtain required documents, schedule move‑ins and prepare all lease file documents. Maintain lease files per policy and procedure. Accurately record traffic from all sources daily and convert a minimum of 30% of total traffic to leases. Follow up with prospective residents, including a phone call within 24 hours and a minimum of two additional follow‑up contacts. Assist with planning and implementation of community marketing plan to generate traffic. Conduct outreach marketing visits on a weekly basis; maintain leads and contacts. Pick up trash, operate trash compactor when necessary, and carry cleaning supplies and/or vacuum stairs to apartment homes to bring them up to resident‑ready standards. General Office/Administrative Responsibilities Record resident service requests accurately and in detail to assist the maintenance team in the timely completion of all requests. Schedule and inspect apartments for move‑in. Receive and acknowledge resident notices and prepare files. Assist in lease renewal procedure: complete lease renewal printout, submit to manager for approval, contact each resident by phone prior to 90 days before the end of his or her initial term, send renewal letters to those residents unreachable by phone, type new leases and all applicable addendums, assemble move‑in packages. Keep market survey of competitor rates up to date monthly and visit competitors three times annually; keep all filing current. Schedule guest apartment and clubhouse rentals. Operate office alarm system in conjunction with opening and closing the office. Deliver thorough move‑in presentation to new residents. Customer Service Responsibilities Communicate clearly to residents, both verbally and in writing, using proper grammar and spelling. Carry and deliver boxes, flowers, newsletters, correspondence, etc. to residents’ apartments. Maintain a complete clean and neat appearance; adhere to Pioneer’s Dress Code and Personal Hygiene Policy at all times. Demonstrate customer service skills by treating residents, coworkers, supervisors, and vendors with respect, answering questions calmly and openly, responding sensitively to concerns/complaints, and exhibiting a sense of urgency. Company Responsibilities Assist the Property Manager and Assistant Manager with other tasks as required. Comply with Pioneer Property Management policies and procedures. Embrace and execute the vision, mission, and beliefs of the Company. Be punctual and present at work when scheduled. Maintain flexibility with work schedule, including availability to work weekends, evenings, and/or holidays. Education and Experience Required High school diploma required; college degree preferred. Minimum of one year of previous customer service and/or sales experience preferred. Minimum of one year of previous residential leasing experience preferred. Skills and Requirements Excellent written and verbal communication skills for effective communication with residents, prospects, employees, peers, vendors, owners, etc. Excellent interpersonal skills to effectively and sensitively communicate with all levels of management. Sensitivity to confidential matters required. Ability to cope with and defuse situations involving angry or difficult people. Ability to use general office equipment, such as telephone, fax machine, printer, copier, key‑tracking system. Computer software experience including MS Word, MS Excel, MS PowerPoint, MS Outlook and YARDI. Basic understanding of Federal, State and local Fair Housing laws. Ability to work independently and prioritize effectively in a fast‑paced environment with a strong sense of urgency. Scheduling Required to maintain a regular schedule which may include working overtime, weekends and non‑traditional holidays. May be required to be on‑call and aid during staffing deficiencies on‑site. Physical Demands and Work Environment Sedentary work typically in an office environment. Ability to lift, push and pull up to 25 pounds occasionally. Stooping, crouching, reaching, and standing occasionally. Talking, hearing, and seeing with close visual acuity frequently. Ability to walk around the property several times daily (on uneven surfaces and/or climb several flights of stairs). Driving a golf cart on the property may be required. Ability to work under minimal to moderate supervision. Ability to tolerate stressful situations. Location Houston, TX (Onsite) Job Type Regular, Full-Time Compensation Range $17-$19 per hour Equal Opportunity Employer Omninet Capital, LLC is an Equal Opportunity Employer and is committed to maintaining a workplace free from discrimination and harassment. We recruit, employ, train, compensate, and promote without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state or local laws. #J-18808-Ljbffr