Case Manager II

Responsibilities Performs case management with individual program participants and families in the Parker House Program. Functions at a highly skilled level in assessment, individual goal planning, group facilitation, community resource development, and file monitoring and review. Develop successful outcomes for clients alongside Housing Specialists and Employment Specialists. Continuous improvement of service quality through participant and stakeholder feedback. Responsible for daily work requirements to achieve established objectives of the department. Assist Case Managers, Housing Specialists, and Employment Specialists with client barriers. Overall assessment of program participant’s needs and development of individualized service plans. Educate program participants on various aspects such as living skills, parenting, financial capability, workforce development, health and hygiene, housing, and substance abuse. Develop and maintain lists of community resources for program participants; refer them accordingly. Document all participant contact and prepare all assessments and reports. Provide crisis intervention and collaborative consultation with service providers. Maintain participant files to ensure compliance and act as a peer review committee for file review. Attend and conduct meetings and training as directed. Support effective communication between case managers and specialists. Establish and maintain positive relations with the public, funding agencies, participants, and other staff. Ensure compliance with all organizational policies, standards, and safety regulations. Requirements A bachelor's degree in social work or a related field is preferred. Two years of successful experience in the delivery of human services or any combination of education, training and experience. Knowledge and experience with social casework objectives, principles and methods. Knowledge of Child Protective Services (CPS) and Adult Protective Services (APS). Experience working with the homeless population and the barriers faced by the unhoused. Extensive experience with strength-based case management and trauma-informed care models. Experience working with low-income families from diverse social and ethnic backgrounds who have a history of homelessness or disability. Ability to maintain a high degree of confidentiality and professional integrity. Ability to demonstrate excellent administrative and organizational skills. Ability to demonstrate excellent written and verbal communication skills. Ability to demonstrate personal effectiveness through strong problem-solving and time-management skills. Proven ability to represent the interests of the organization, interact effectively with a diverse population, and be comfortable building successful collaborative relationships with families and individuals, staff and other stakeholders. Understanding of public welfare laws, principles of community organization, and effective use of public and private community resources. Experience and skill to establish and maintain effective individual and group relationships with participant families, employees and community partners. Proficiency working with computers including but not limited to Microsoft Office Suite and database systems. Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable. Must pass all required background clearances in accordance with agency, County, State, and federal standards. CPR/First Aid certification is required within 90 days of employment. Completion and maintenance of all required training and health clearances. #J-18808-Ljbffr