Desktop Support Technician II :
Akraya
Desktop Support SpecialistThis role involves providing essential technical assistance to end-users, ensuring their computer hardware and software are functioning optimally. The position requires diagnosing and resolving a variety of technical issues, as well as performing system updates and setups. Success in this role hinges on strong problem-solving skills and excellent communication with users.Key Responsibilities:Diagnose and resolve desktop and laptop hardware issues.Install, configure, and upgrade hardware and software for new hires.Troubleshoot and escalate complex user problems to the appropriate teams.Manage and prioritize incoming IT support requests from multiple channels.Perform system maintenance, including updates and remote troubleshooting.Must-Have Skills:Proficient in both macOS and Windows operating systems.Experience supporting mobile devices (iOS and Android).Strong understanding of Microsoft Office and GSuite.Experience supporting end-users in a corporate environment with both face-to-face and remote interactions is highly valued. Akraya
Vacancy posted 3 days ago
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