Outbound Supervisor

Outbound Supervisor

Location: Chattanooga, USA

Division: Solutions

Job Posting Title: Outbound Supervisor

Time Type: Full Time

The Warehouse Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives. As part of the DSV team, Associates are expected to meet company objectives in the areas of performance, safety, and quality. Associates are expected to comply with all corporate and site-specific policies.

Essential Duties and Responsibilities:

• Conducts staff meetings to review daily/weekly work activities, plan, and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues that affect the operations.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Manages operations to meet prescribed productivity and service goals.
• Complies with terms outlined in the site's operating agreement with the client.
• Implements and reports on-going cost savings measures.
• Provides ideas and suggestions for more efficient operations.
• Meets all client specified KPI's and complies with Quality system requirements.
• Manages the operations to achieve prescribed objectives.
• Applies sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members.
• Provides direction and support to Human Resources.
• Assists in creating programs for hiring, training, and professional development.
• Participates in performance evaluation system for recommending promotions, wage increases, and other HR activities.
• Has overall training and evaluation responsibilities of warehouse staff.
• Plans the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers.
• Assesses priorities based on time sensitivity and available resources.
• Assigns duties to appropriate warehouse staff.
• Reviews pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs.
• Trains new staff in assigned duties, or delegate training responsibility to experienced team members.
• Assesses progress of trainees and adds additional duties as appropriate.
• Keeps informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary.
• Assigns supervisory duties to experienced team members acting as leads for lower-level warehouse staff.
• Keeps abreast of progress or problems.
• Keeps Manager advised of progress or problems requiring attention on a daily basis.
• Holds regular meetings with warehouse staff to assess the group's overall status.
• Discusses ideas for improvement.
• Keeps staff informed of new developments.
• Assists in the physical operations as needed.
• Delivers results by leveraging the skills of the right people at the right time.
• Maintains high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.
• Provides ongoing growth and development opportunities for team members.
• Provides input and conducts annual performance reviews for team members.
• Supports adherence to Standard Operating Procedures (SOPs).
• Supports and trains team members with adherence to SOPs (corporate and client).

Expected Base Pay: $67,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location, and other objective business considerations. This position is eligible for a performance-based bonus program.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers paid time off, paid holidays, and additional floating holidays.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.