Depositor Services Processing & Support Specialist I

Depositor Services Processing & Support Specialist I Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsible for various support functions related to deposit products and customer information, including: Tax Form W8/W9 Processing; Federal and State Interest Remittance Processing, IOTA/IOLTA Processing, ECIF Duplicate Suspect Review, and other customer information/tax profile support. Obtain, analyze, verify, and key data as needed into online systems. Take appropriate steps to obtain missing information. Utilize online system and reports to analyze data to determine whether customer records should be combined or changed. Maintain up to date standards and practices of IRS reporting information. This position is also responsible for the internal call center for financial centers for all customer profile, information reporting, and tax withholding questions. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Possess a clear understanding of IRS regulations related to information reporting and tax withholding, including Chapter 3 and Chapter 4 (FATCA) of the IRS code. Process Tax Forms W-8 and W-9, B-Notices, C-Notices, Backup Withholding, Interest Remittance to State/Federal Governments, IOLTA Remittance, ECIF Duplicate Suspect Review, IRS reporting and Year End Reporting as necessary for customer accounts Where necessary, make internal customer contact to obtain or verify information including taking inbound calls or making outbound calls to line of business internal customers or banking centers. Perform quality control Assessment on customer information and tax Processing workflow. Serves as a liaison with various departments regarding status of customer information. Service customer records as required and as IT relates to compliance. Provide customer service to financial center representatives regarding customer profile, information reporting, and tax withholding questions. Analyze system data to identify where customer records need to be corrected. Participate in UAT and production testing on systems associated with customer information and tax processing when necessary to upgrade systems to stay in compliance with IRS regulations. Maintain up to date system knowledge and learn new systems as they Become available. Provide input for new or updated procedures. Learn new processes as they become available within the department and assist with cross training as necessary. Have a clear understanding of the systems and programs such as ACE, ECIF, Filenet, RAFT, Mobuis, Excel, the IRS website, and assist others with the use of the systems. Maintain privacy of customer information. Communicate issues to management team. recommends improvements to help minimize future problems. Assist with Training of processes and functions related the department. Work with other corporate tax, financial Controls, risk, Retail, and other Lines of business on issues that might require additional processing, training or detailed work. Consolidate and summarize documents and information. Participate in department activities and team effectiveness Plan and have a clear understanding the plan Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: high school diploma or equivalent. Two (2) years related experience required, preferably in banking and/or tax processing. basic math skills. systems knowledge of ace, RAFT, RRS and Mobius preferred. problem solving skills. general PC navigation of window environment. analytical and organizational skills. Ability to work in a fast paced environment. LOCATION -- Cincinnati, Ohio 45227