Senior Sales Associate

Title: Senior Sales Associate Position: 13402 Salary: $36,702 (Starting pay may be supplemented by differential pay based on individual store tiers) Location: Colley Village Shopping Center 2301 M Colley Avenue Norfolk, VA 23517-1144 Our Mission To strengthen the Commonwealth through public safety, education and revenue from the responsible regulation and sale of alcoholic beverages. Our Vision To bring good spirits and excellent service to Virginia. Our Values Accountability-Service-Integrity-Performance Excellence Join a team of Virginia’s Top Shelf Talent! The Virginia Alcoholic Beverage Control Authority is currently seeking applicants for the Senior Sales Associate role. Areas of Responsibility Monitoring customer service quality given by store staff Investigating and resolving customer complaints Ensuring compliance with all ABC policies involved in IDs Applying merchandising techniques Accounting for store funds Assisting manager with managing inventory levels Assisting manager with training staff on store products, proper customer service skills and sales techniques Available to work with limited or no notice Work various shifts and weekly work schedules including Saturdays, Sundays, some holidays and during inclement weather. Senior Sales Associate’s hours may occur outside normal business hours, such as truck delivery or inventory days. Minimum Qualifications Knowledge of the principles and practices of a retail-related operation Experience providing excellent direct customer service, making decisions, and problem-solving Experience performing cash accounting and inventory/category management tasks Knowledge and experience utilizing personal computers and electronic point of sale (POS) systems Experience working with general software (Microsoft Word and Excel) and retail-related software Working knowledge of staffing and hiring practices including screening, interviewing and selection The ability to work independently The ability to maintain a high level of confidentiality The ability to handle stressful situations The ability to multi-task, utilize time management and organizational skills Experience working and responding to inquiries with internal and external customers both in person and on the phone The ability to communicate effectively with customers and employees of ABC, both orally and in writing Must be able to lift up to 65 pounds Must be at least 21 years of age Reliable transportation; valid Driver's License to make bank deposits Preferred Qualifications Experience supervising employees within a retail-related environment One year retail store management experience We offer: Excellent work/life balance Paid Time Off (PTO) earned every two weeks worked and 14 paid holidays Affordable healthcare with employer contributions Virginia Retirement System (VRS) benefits College Tuition Reimbursement program Virginia ABC employees are covered under the Commonwealth’s benefits package and VRS. However, authority employees are exempt from the Virginia Personnel Act and the Virginia Public Procurement Act. #J-18808-Ljbffr Commonwealth of VA Careers