Senior Technical Success Manager

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI‑forward enterprise, we leverage the world’s largest security data lake to power our cloud‑native Zero Trust Exchange platform, protecting customers from cyberattacks and data loss by securely connecting users, devices, and applications anywhere. Role We are looking for a Sr. Technical Success Manager to join our Customer Success Organization. This Germany‑based role reports to the Manager of Technical Success Management and centers on guiding customers through their Zero Trust journey as the central post‑sales point of contact, helping them adopt and maximize Zscaler’s solutions to secure their digital transformation objectives. What You’ll Do (Role Expectations) Build and nurture relationships with key customer stakeholders and operational service owners to define and prioritize strategic alignment between customer objectives and Zscaler goals. Offer technical guidance, product insights, and best practices to develop customized strategies for the integration and operationalization of Zscaler solutions. Provide technical expertise and organizational leadership to manage complex escalations and coordinate resolutions with internal and external teams. Work proactively to identify adoption insights, develop risk mitigation plans, and partner with Zscaler teams to ensure long‑term customer success. Participate in the creation and sharing of intellectual capital, including best‑practice guides and playbooks, to strengthen the Customer Success team’s collective impact. Who You Are (Success Profile) You thrive in ambiguity and can build the path as you walk it, turning uncertainty into meaningful outcomes. You act like an owner, operating with integrity and bias for action, navigating between high‑level strategy and hands‑on execution. You are a problem‑solver who enjoys challenges and focuses on delivering solutions that create the biggest impact. You are a high‑trust collaborator, ambitious for the team, and comfortable giving and receiving ongoing feedback with clarity and respect. You are a lifelong learner, obsessed with your own development, actively seeking feedback to become a better partner and teammate. What We’re Looking For (Minimum Qualifications) 5+ years of experience in a customer‑facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering. 5+ years of experience in Cloud Services Architectures, Web‑based Security, Networking, or Infrastructure Solutions. Strong technical acumen with the ability to align customer business challenges to the Zscaler portfolio for desired business and security outcomes. Proven ability to analyze customer data, gain key insights, and develop tailored adoption strategies and risk mitigation plans. Native/bi‑lingual German language proficiency. What Will Make You Stand Out (Preferred Qualifications) Deep background in Cloud and Networking Security technologies such as SD‑WAN, MPLS, SWG, DLP, VPNs, and CASB. Comprehensive understanding of industry‑specific workflows and operational processes to optimize security and efficiency. Relevant industry certifications such as CISSP, CCNP, CCIE, or Network+, or certifications from cloud providers such as AWS, Google, or Microsoft. Benefits Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In‑office perks, and more! Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support in our recruiting processes for candidates who are differently abled, have long‑term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support. Zscaler is committed to providing equal employment opportunities to all individuals. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. #J-18808-Ljbffr Zscaler