Help Desk Specialist
$45k - $60kPiper Companies
Zachary Piper Solutions is seeking a Help Desk Specialist to support a federal program. This position is fully on-site in Annapolis Junction, MD . The Help Desk Specialist will provide first-level technical support, incident management, and customer service for operational IT systems in a 24x7 environment Responsibilities for the Help Desk Specialist include: Provide first-level technical support through phone, email, ticketing systems, and in-person interactions Troubleshoot account creation requests, account lockouts, password resets, and general IT support issues Document incidents, service requests, troubleshooting efforts, and resolutions within an incident management system Escalate unresolved issues to higher-level support teams and coordinate communication between stakeholders and technical resources Support service level agreements (SLAs) while participating in shift work and rotational on-call responsibilities within a 24x7x365 environment Required Qualifications for the Help Desk Specialist include: 0–3+ years of experience in a Help Desk, Service Desk, Call Center, Technical Support, or customer service environment 0–3+ years of experience utilizing incident management and ticketing platforms such as ServiceNow, Remedy, Jira, or similar tools Strong customer service, communication, and problem-solving skills Ability to work any assigned shift and participate in rotational on-call support Active Secret Clearance required Compensation for the Help Desk Specialist includes: Salary Range: $45,000 - $60,000 depending on experience Full Benefits Package: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Tuition Reimbursement, Sick leave as required by law This job was posted on October 30, 2026 and will be open for 30 days. #LI-KH1 #LI-ONSITE SEO Keywords: Help Desk Specialist, Help Desk Analyst, Service Desk Analyst, IT Support Specialist, Technical Support Specialist, Desktop Support Technician, IT Help Desk, ServiceNow, Remedy, Jira, Incident Management, Ticketing Systems, Customer Support, Technical Troubleshooting, Active Secret Clearance, Security Cleared IT Jobs, Account Management, Password Reset Support, Enterprise IT Support, Technical Service Desk, IT Operations, Service Level Agreements, Shift Work IT, On-Call Support, Transportation Security Technology, Annapolis Junction Jobs, Maryland IT Jobs, Entry Level IT Jobs, Technical Support Jobs, Help Desk Jobs Maryland #J-18808-Ljbffr
$71k - $79k
Bering-Alaka`ina Holdings, LLC is looking for an IT Tier I/II Help Desk Support professional for our government customer at Aberdeen Proving... ...Effective oral and written communication skills Microsoft Specialist Certification in Windows 10 (or similar - within 3 months)...SuggestedHourly payRemote work$60k - $100k
...Job Description SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support. You will offer phone and in-person assistance to users...SuggestedShift workRotating shiftBlack Eagle Defense
Annapolis, MD5 days ago- ...ARMY OR ARMY RESERVE*** As a Network Communication Systems Specialist, you'll be responsible for installing, repairing, and maintaining... ...facilities. You'll install communications networks while helping troubleshoot and reengineer assets to support operational requirements...SuggestedFull timePart timeImmediate startRelocation package
US Army Reserves
Arnold, MD6 days ago - Company DescriptionIDEALFORCE have a Contractposition available immediately for a Sr Business/Application Analyst to join our customer in Sparks, MD. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date...SuggestedImmediate start
idealforce
Annapolis, MD3 days ago - Sentara Health is seeking a Business System Analyst for a fully remote role, with remote opportunities across several states. The position focuses on QA, data validation, and improving business systems like Simplify Benefits1, supporting UAT, data integrity, and reporting...SuggestedRemote work
Sentara Health
Annapolis, MD1 day ago - Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time.Mark43’s mission is to empower communities and their governments with new technologies...Work at officeRemote workWork visaShift workWeekend work
Mark43
Annapolis, MD3 days ago $76.27k - $118.87k
Work Shift Sentara is hiring a Business System Analyst This position is fully remote. Remote opportunities available in the following states: Quality Assurance & Data Validation Perform quality assurance testing and validation to ensure benefit plan data...Full timeTemporary workRemote workShift workSentara Health
Annapolis, MD1 day ago- Amentum is seeking a Call Center IT Support Technician to provide Tier 1 help desk support for desktop PCs, peripherals, and communication tools in Annapolis, Maryland. You will assist users via phone, email, chat, remote, or in-person interactions and help maintain incident...Remote job
- ERP Implementation (apply only if you have managed an implementation process) The ERP Business Analyst leads the company through the implementation of Microsoft Dynamics 365 (D-365), transitioning from the legacy Microsoft Dynamics NAV system. This role will be instrumental...Permanent employment
TriSource
Annapolis, MD3 days ago - ...insuranceFree food & snacksHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Job Title: Help Desk Technician – Tier 2 Full time – In Office - Annapolis, MD About us: ICSI is a leading Managed Service Provider (MSP) dedicated to...Full timeWork at office
International Computer Sciences Inc
Annapolis, MD3 days ago - ...Help Desk EmployeeVision Technologies is seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware,...Work at officeLocal area
Vision Technologies
Glen Burnie, MD2 days ago - ...Business Support Analyst assess how organizations are performing and help them improve their processes and systems. They conduct research... ...by end users Maintain (add, update, close) current JIS Service Desk Application (ServiceNow), while also maintaining the same...Monday to Friday
- ...life/work balance; tuition reimbursement and more.Leidos is seeking highly qualified incumbent candidates for a Technical Control Specialist on our United States Central Command (USCENTCOM) Information Technology Services (CITS) contract at Arnold AFB. You will be part...Hourly payContract workLocal areaFlexible hours
Leidos
Arnold, MD4 days ago - ...Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and... ...and track adversary activity, and help protect Navy networks and critical systems... ...operations and watch floors; mix of help desk and user support, network and systems...ApprenticeshipWorldwideShift work
US Navy
Arnold, MD4 days ago - ...THE U.S. ARMY OR ARMY RESERVEAs a Network Communication Systems Specialist, you'll be responsible for installing, repairing, and... ...management facilities. You'll install communications networks while helping troubleshoot and reengineer assets to support operational requirements...Full timePart timeImmediate start
U.S. Army Reserves
Annapolis, MD4 days ago $66.4k - $83k
...community across the globe. Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure...Rotational programFull timeContract workFlexible hoursWorld Wide Technology
Annapolis, MD1 day ago- ...KBR’s TRMC Website Customer Support role focuses on IT project support and technical representation for key initiatives. You will help set up web pages in Confluence and JIRA, collaborate with government and commercial partners, and drive efficiencies across projects....
KBR
Annapolis, MD1 day ago $112k
...About the Role: Bring your homelessness systems expertise to work that helps communities strengthen their response to homelessness! As an Associate in our Equitable Community Development Practice Area, you’ll manage assigned project activities across federally funded homelessness...Contract workFor contractorsWork experience placementFor subcontractorWork at officeLocal areaRemote workBCT Partners
Annapolis, MD5 days ago$18 - $20 per hour
...comfort, and care to every resident. We are seeking a patient, personable, and service-oriented Part-Time Resident Support Technician to help our residents navigate everyday technology. From connecting smartphones to Wi-Fi to troubleshooting television and computer issues,...Hourly payFull timePart timeFlexible hoursShift workGinger Cove
Annapolis, MD3 days ago- ...join a collaborative, growth-focused culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny...Remote workFlexible hours
- ...IT Systems Specialist IIThe IT Systems Specialist II is the escalation point for issues IT Systems Specialist I staff cannot resolve, covering endpoints, identity, cloud services, networks, and vendor-specific hardware and software across all Clearway Pain locations....Hourly payTemporary workWork at officeWork from homeRelocationFlexible hoursShift work
Clearway Pain Solutions Institute
Annapolis, MD2 days ago $55k - $60k
...IT Systems Specialist IThe IT Systems Specialist I is the first point of contact for technology issues across all Clearway Pain locations... ...and ResponsibilitiesServes as the first point of contact for help desk calls, tickets, chats, and walk-ups; logs every request in the...Hourly payTemporary workRemote workWork from homeFlexible hoursShift workClearway Pain Solutions Institute
Annapolis, MD2 days ago- ...effectively. Preferred company-based IT experience including Tier 1/2 help support or junior sys/net/database/security admin experience or... ...5.00 1 week ago Hardware Technician 1 - Voice IT Field Support Specialist Abingdon, MD $65,000.00-$90,000.00 2 weeks ago Rockville, MD $1...Full timeWork at office
HirePower Staffing Solution
Annapolis, MD3 days ago $89.26k - $151.74k
...contingent upon a contract award.ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk... .... We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and...Full timeContract workWork experience placementWork at officeLocal areaRemote workICF
Annapolis, MD4 days ago- ...colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and...Work at officeLocal areaWork from homeFlexible hours
TD
Annapolis, MD2 days ago $83.5k - $137.8k
...candidate must reside in or around the assigned territories. *You will be issued a company vehicle for this position.* As a Technical Specialist, Outside Property, you are responsible for handling complex, high exposure and higher severity 1st party property claims in a...For contractorsWork at officeLocal areaRemote workRelocationNight shiftTravelers
Annapolis, MD2 days ago$31.83 - $63.65 per hour
..., Vendor Relations, and Leadership: Mentors technicians and specialists; sets expectations for execution quality, safety, and customer... ...care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover...Hourly payTemporary workLocal areaFlexible hoursShift work- ...benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:• Competitive compensation and a 401(k) with...Work at officeImmediate startFlexible hours
Sparksoft
Annapolis, MD3 days ago $78.7k - $165.2k
Job Title: Test and Evaluation Data AnalystJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *The Opportunity:CACI is seeking a Test...Contract workWork experience placementImmediate startFlexible hoursCACI International
Annapolis, MD3 days ago$43.89k - $93.57k
...purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.The growing DSNP business has created an opportunity for...Full timeOak St. Health
Annapolis, MD2 days ago
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