Help Desk Specialist

Help Desk EmployeeVision Technologies is seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.Responsibilities:Monitor and respond quickly and effectively to requests received through the IT helpdeskRespond to customer queries by phone, email or ticketing systemCreate step-by-step training material with screenshots for clientsProvide technical assistance and support for incoming concerns and issues related to systems, software and hardwareDocument internal proceduresMaintain daily performance of computer systemsAsk educated questions and listen to customers to determine root cause of issuesWork through the problem-solving process with customers, empowering them to do the same in the futureRun diagnostics to resolve problemsClean up computersReport significant and recurring issues to the tier-2/3 support teamResolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems or report to tier-2/3 support.Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshootingQualifications:Knowledge of Active Directory, Windows 10, Microsoft Office productsAbility to diagnose and resolve basic computer/technical issuesExcellent communication skillsOutstanding customer service skills and positive attitude toward helping others.Keen attention to detail, memory of patterns, and interest in problem-solving1 – 2 years of experience in the IT helpdesk field preferredReliable transportation to get to and from the officeWill be onsite for 4 days a week during training, and will be reduced to hybrid after initial training period ends