Customer Account Coordinator

Customer Account Coordinator

Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Kansas City, MO.

In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency. A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication. Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.

Schedule: Monday – Friday | 7:30 AM – 4:30 PM CST (with flexibility as needed)

At Georgia-Pacific, we believe in empowering our employees and encouraging continuous learning. You'll be part of a team that values collaboration, problem-solving, and doing the right thing—even when no one's looking. Our Kansas City box plant supports customers across the region, and our Customer Service team plays a vital role in keeping everything running smoothly.

What You Will Do

• Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution.
• Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish.
• Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed.
• Track and reconcile order-related information, supporting light billing and payment tracking functions.
• Monitor and track customer inventory levels and shipment status using Excel or other internal tools.
• Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns.
• Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve.
• Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows.

Who You Are (Basic Qualifications)

• 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service.
• Strong Excel skills (data entry, basic formulas, spreadsheet organization).
• Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure.
• Strong communication skills and the ability to build relationships across departments and with customers.
• Highly organized and detail-oriented, especially in managing data and account accuracy.
• Demonstrates strong critical thinking skills by analyzing customer concerns, identifying root causes, and delivering effective, timely solutions that enhance the overall customer experience.
• Willingness to work on-site with occasional flexibility for travel based on business needs (up to 10%).

What Will Put You Ahead

• Experience in order management, inventory coordination, or accounting-related administrative work.
• Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS.
• Previous experience managing customer accounts and collaborating with sales, shipping, or production.
• Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment.

For this role, we anticipate paying $25.00 - $29.00 per hour. This role is eligible for variable pay, issued as a monetary bonus or in another form.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.