Benefits Operations Program Manager - HR Operations - AMS

Benefits Operations Program Manager - HR Operations - AMS Responsibilities Serve as the owner of the US and Canada LOA Operation processes and employee experience, manage leave and disability related programs (STD, LTD, VDI, WA PFML, etc.), and policies. Manage the end to end LOA program operations and employee experience. Serve as Project Manager for LOA program changes and ensure timely and high-quality implementation. Create and update Standard Operating Procedures (SOPs) and Job Aids to provide instructions for the current/updated benefits. Build, streamline, and implement systems, processes, and tools, and continuously improve operational efficiency and employee experience. Continuously evaluate and improve existing programs, and deliver short-term and long-term solutions. Ensure LOA data accuracy across platforms (HRIS, Benefits Admin system, and other vendor platforms). Build an effective audit mechanism, identify the root cause of the issue and deliver the solutions. Ensure compliance with applicable federal, state and local laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.) and company policies. Manage vendors to perform based on the company requirements and the SLA. Build a strong partnership with vendors and an effective collaboration mechanism to ensure quick response and deliver results that align with the company standard. Build a data track and analysis platform to track program performance, and provide data insights to HR leadership to support decision making. Develop, generate, and present reports for analysis and trending; offer insights and recommendations. Work with key stakeholders to improve processes and procedures. Serve as Leave and Disability Subject Matter Expert (SME). Partner closely with vendors, HRBPs and Business, Employee Relations, and Legal to resolve issues regarding complex leave and disability cases, manage escalated cases and provide proactive solutions to business. Qualifications Minimum Qualifications: Strong process design, system implementation, and program management experience. Experience in leading data audits and quality control. Payroll and tax experience preferred. Strong knowledge of benefits systems and software, such as ADP, Workday, Vanguard, Sedgwick/Absence One or similar benefits administration/Leave platforms. Has strong ownership and ability to quickly learn and adopt new knowledge and skills, such as US compliance and regulations. Exceptional communication, proven leadership and team management experience and stakeholder management skills. Ability to handle sensitive and confidential information with the highest level of discretion. Preferred Qualifications: Bachelor's degree or above with 5+ years of HR related experience; Ability to work in a fast-moving environment, multi-tasking, and meet deadlines; Strong analytical, problem-solving, flexibility, and good interpersonal and customer-facing skills. About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Reasonable Accommodation ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at Job Information For Pay Transparency: Compensation Description (Annually). The base salary range for this position in the selected city is $107,008 - $209,380 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. Los Angeles County Provisions For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; Exercising sound judgment. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries Technology, Information and Internet #J-18808-Ljbffr ByteDance