Client Services Specialist

Provide customer service and support for Wholesale CPD accounts through email and call-center activities Manage and maintain front-end custom client websites and back-end reporting and analytical tools Launch, monitor, and maintain high levels of customer web-to-print satisfaction Function as the day-to-day intermediary between Wholesale accounts and CPD Service Delivery Teams, including RPC, NAR, Outsource Services, and third-party partners Partner with CPD’s RPC to identify outsourced and warehoused products and trends associated with transitioning to in-house digital production Provide custom reporting and basic performance analytics for program accounts Requirements Associate's degree or equivalent experience Business area of study Minimum 2 years of experience Minimum 3-year Sales or Customer Service Experience Proficiency in MS Office applications Proficiency in industry standard web browsers and Intranet applications such as the Store Portal Data entry 10-key by touch Email, IM, and Microsoft Suite preferred (Word, Excel) Proper grammar, spelling, pronunciation, and punctuation Ability to manage multiple priorities accurately Professional, conscientious, tolerant, patient, organized, and team player attributes Core Competencies Demonstrates expertise in customer service and support for Wholesale accounts, with strong capabilities in managing client websites and providing performance analytics. Proficient in MS Office applications and skilled in data entry and communication. Highest-signal resume keywords Customer Service Experience Data Entry MS Office Proficiency Web-to-Print Satisfaction Management Performance Analytics Hard Skills Data Entry 10-Key By Touch Performance Analytics Web-to-Print Management Email Communication Soft Skills Organized Team Player Conscientious Patient Tolerant Certifications & Qualifications Associate's Degree Industry Keywords Wholesale Accounts Customer Support Service Delivery Teams Outsourced Products Digital Production Tools & Technologies MS Office Applications Store Portal Intranet Applications Email Instant Messaging #J-18808-Ljbffr Jobtailor