USA - Supervisor, Operations

Position USA - Supervisor, Operations (Full Time) Location USA - Hillsboro, 2501 NW 229th Ave Job Summary The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, product slotting, and customer communication activities daily, including labor scheduling, space utilization, equipment, and manpower. People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor is responsible for supervising the receiving, warehousing, and shipping of products in a manner consistent with company service and cost objectives. Schedule: Monday – Friday, 6 PM – 3 AM Essential Duties and Responsibilities Conduct staff meetings to review daily/weekly work activities, plan and assure continuous improvement. Effectively keep senior management and client representatives informed of critical issues that affect the operations. Ensure the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures. Manage operations to meet prescribed productivity and service goals. Comply with terms outlined in the site’s operating agreement with the client. Implement and report on cost‑saving measures. Provide ideas and suggestions for more efficient operations. Meet all client‑specified KPIs and comply with quality system requirements. Manage operations to achieve prescribed objectives. Apply sound communication and motivational techniques, create programs to fairly and equitably supervise, counsel, and (where needed) discipline team members. Provide direction and support to Human Resources. Assist in creating programs for hiring, training, and professional development. Participate in the performance evaluation system for recommending promotions, wage increases, and other HR activities. Have overall training and evaluation responsibilities for warehouse staff. Plan the daily work schedule by reviewing existing work orders, arrival notices, and instructions from customers. Assess priorities based on time sensitivity and available resources. Assign duties to appropriate warehouse staff. Review pending jobs or trends, plan for reorganization of warehouse space, and needed changes in levels of supplies, equipment, or staffing needs. Train new staff in assigned duties, or delegate training responsibility to experienced team members. Assess progress of trainees and add additional duties as appropriate. Keep informed of quantity and quality of jobs being performed throughout the day, providing guidance and advice as necessary. Assign supervisory duties to experienced team members acting as leads for lower‑level warehouse staff. Keep abreast of progress or problems. Keep Manager advised of progress or problems requiring attention on a daily basis. Hold regular meetings with warehouse staff to assess the group’s overall status. Discuss ideas for improvement. Keep staff informed of new developments. Assist in the physical operations as needed. Deliver results by leveraging the skills of the right people at the right time. Maintain a high degree of motivation in team members to retain focus on providing the highest levels of customer satisfaction. Provide ongoing growth and development opportunities for team members. Provide input and conduct annual performance reviews for team members. Support adherence to SOPs. Support and train team members with adherence to SOPs (corporate and client). Education & Experience Must have a high school diploma or general education degree (GED). 3 years’ experience working in a logistics/distribution/relevant environment. 1 year experience in a supervisory role. Preferred: Prior MHE certification / knowledge of basic MHE operation. Certificates, Licenses, Registrations or Professional Designations Satisfactory completion of a forklift training program. Computer Skills Proficient in Microsoft Office (Excel, Word, and PowerPoint). RF Scanners. WMS functions. Language Skills English (reading, writing, verbal). Business communication. Mathematical Skills Basic to intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products. Other Skills Strong attention to detail, accuracy, and the ability to accomplish job tasks in a timely manner. Good organizational and personnel skills. Good communication skills, written and oral. Good leadership, supervision, and planning skills. Able to work flexible schedules, including nights and weekends, as required by the operation. Participate in established cross‑training metrics activities with the opportunity to improve knowledge in multiple areas/departments and be able to assist as a back‑up when the need may arise. Must be able to effectively adapt to change and thrive in a stimulating, fast‑paced work environment. Work overtime as dictated by business, whether mandatory or voluntary. Must be able to work in unregulated temperatures within the warehouse; temperatures during warmer and colder months can range from mild to moderate. Core Competencies Leader of Others Accountability Business Acumen Communication / Building Partnership Developing Oneself Developing Others Drive for Results Embracing Change Problem Solving Empowerment Leadership Excellence Leading Change Independent Contributor Customer Orientation Physical Demands Bending (Occasionally) Walking and Standing (Frequently) Sitting (Constantly) Ability to lift/carry and push/pull 11–20 pounds. Reach above shoulder, squat, or kneel. Work Environment While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Compensation Expected base pay range is $62,000.00 – $77,000.00. Benefits Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. Equal Employment Opportunity DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. DSV reserves the right to defer or close a vacancy at any time. #J-18808-Ljbffr